What is Proposition 65?
Proposition 65 (“Prop 65”) is a California law formally known as the Safe Drinking Water and Toxic Enforcement Act. Prop 65 is a unique California only “right to know” law that requires products sold in California or online to California customers to bear warning notices about potential exposure to any of the over 1,000 substances listed by the state as causing cancer, birth defects or other reproductive harm. The list includes synthetic and naturally occurring chemicals that are found in common household products including food, drugs and other products. Products containing lead, cadmium or other listed substances, even in very small amounts, must have a California Proposition 65 warning. If your shipping address is in California you must agree that you understand and consent to the following which applies to every product we ship to California:
California Proposition 65 WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov/food
California Proposition 65 WARNING: Consuming this product can expose you to chemicals, including lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For further information go to www.P65Warnings.ca.gov/food
For additional information about California Proposition 65 see http://www.oehha.ca.gov/prop65.html
Prop 65 warnings may be required for any product that exposes an individual in California to any chemical listed under the law. This is not just about food but includes any item that has the possibility of having any of these "chemicals". This includes electrical wires, jewelry, padlocks, schools, dishes, flashlights, coffee shops, clothing, cars, restaurants, TV’s, furniture, alcohol, diesel engines, amusement parks, parking lots, hardware stores, gas stations, hospitals, and just about any decent-sized business. Even testosterone and estrogen which are naturally produced by your body are listed in Prop 65.
Prop 65 does not ban any products from sale in California; it simply requires warning labels or signage whenever exposure could cause more than “one excess case of cancer in 100,000 individuals exposed to the chemical over a 70-year lifetime.” That allows anybody to bring a case by finding a listed chemical in a product even if it is present in an amount 1,000 times below the “no observable effect” level. A company can prove the level is meaninglessly low, but that is quite costly to do in court. Most companies end up settling with the plaintiff (even when they are not liable) to avoid the expense of litigation and then add the warning labels to everything.
Lawsuits to enforce Prop 65 against manufacturers may be instituted by the State of California, or much more frequently by private “bounty hunters” and their attorneys who profit from the law. Recently, the dietary supplement industry has been subject to aggressive enforcement by private Proposition 65 bounty hunters over the alleged lead and other heavy metals contained in various supplement products. Lead is a naturally occurring element that is found throughout the entire environment, including in soils where it can be taken up by natural plants and herbs. Many plants, plant extracts, and minerals used in dietary supplement products contain some level of lead, a chemical listed under Proposition 65. Detectable lead can also be found in a variety of food products that are generally considered part of a healthy diet, including fruit juice, seaweed, ginger, and chocolate, all of which have also been the subject of Proposition 65 enforcement.
Detectable lead can be found in almost every food you have eaten in your entire life including carefully selected and sourced superfoods. None of these elements are added by Lean Factor, which follows good manufacturing practices to minimize or eliminate any contamination.
Under federal laws, the federal government cannot take action to limit the use of a chemical unless it has been proven unsafe. So a chemical is generally considered safe unless there is scientific evidence to the contrary. But under California Prop 65, the presumption of culpability is flipped so a company must prove its product is safe and free of all 800 chemicals.
The reason you now see this label on our foods is that, after many years and many lawsuits, the group of attorneys, who had much to do with putting this law into play, are running out of companies in California to sue. They are now pursuing and trying to extract money out of any company that ships its products to California. In the near future, you will begin noticing these warnings on almost everything from every company in the state of California.
Here is what makes this absurd. The FDA, USDA, European Union, and World Health Organization do not agree with this law and found no scientific merit to back it up. Everything we eat contains tiny amounts of heavy metals (defined as chemicals under Prop 65) due to the fact that this is simply the state of our natural environment. The FDA has set guidelines on what is considered safe for many of these items in question and we laboratory test every batch of every product we receive to ensure it not only meets but exceeds these federal requirements.
This law was originally created by the state of California to protect the consumer but now some unscrupulous lawyers are taking advantage for personal profit rather than a true concern to safeguard the consumer. In 2008 the average settlement was $123,000 and for those companies that try to defend themselves in court, the costs are even higher. The vast majority to these settlement costs end up in the pockets of the attorneys, who brought the case, as legal fees. For this reason, we have been forced to put the warning labels on any product we ship to the state of California even if the naturally occurring levels of heavy metals are well below Prop 65 levels.
In conclusion, we at Lean Factor understand that due to the state of our environment, you the consumer, need to be proactive in order to have vibrant health. As a health coach, Master Herbalist, and Director of Education at Lean Factor, I have produced guidelines that you may want to consider in order to achieve this goal. Most importantly we need to focus on how the body responds to external stressors, especially the ones we have no control over. In order to support the body's ability to have a healthy stress response the following guidelines will be very helpful:
● The daily use of adaptogen and tonic herbs and foods
● Nourishing our bodies with real whole foods in order to give us the tools to function at optimal levels
● Nourishing our detoxification pathways in order to keep them working at optimal levels
● Practice healthy relaxing activities like yoga, meditation, talk therapy, music, light & dance therapy
● Maintain adequate hydration status which assists the detoxification processes
● Finally, through the consumption of quality food-based protein and daily forms of strength training to keep as much lean muscle tissue on our body as possible
Remember toxins store up in fat tissue so the less we have the better.
I hope this information helps settle any concerns you may have about Prop 65 and these warning labels.
To learn more about California Prop 65 please visit these sites:
The list of companies and products cited for non-compliance to Prop 65 is long and growing. Below are a few examples of companies in the nutritional supplement industry that have been pursued for Prop 65 violations by unscrupulous lawyers driven by profit rather than public health:
Advanced Nutrient Science
Advance Physicians Formula (NHK Laboratories)
AL Global Corporation
Alfa Vitamins Lab
ALL ONE Nutritech
Aloe Vera of America
Amazon Herb Company
American BodyBuilding Products
Arbonne International (Arbonne Essentials)
Arise & Shine Herbal Products
AST Sport Science
ATF Fitness Products
Beauty & Health International
Biotics Research Corporation
Bristol Farms Pure Synergy
Continental Vitamin Company
Creations Garden Natural Products
Dr. Schulze’s American Botanical Pharmacy
EarthLab (Wise Woman Herbals)
Full Green Circle
Garden of Life
General Nutrition Centers
Genisoy Food Company
GHC ND Operations
Global Healing Center
Golden Flower Chinese Herbs
Golden Neo-Life Diamite International
Good Life International
Great American Products
Health Body Services
Healthy Body Services
Healthy Natural Systems International
Heritage Health Products Company
ICA Health (Dr. Wilson’s Original Formulations)
Inner Health Group
Institute for Vibrant Living
Integrated Sports Science
Integrity Health Group
It Works Global
Kan Herb Company
Life Extension (XtendOLife)
Life Force International
Max Muscle Sports Nutrition
MET-Rx Engineered Nutrition
Mountain Rose Herbs
Natura Health Products
Naturade Operating Corporation
Nature’s Answer (Greens Today, Tru Cleanse, etc.)
Nature’s Herb Company
Nature’s Sunshine Products
Nature’s Way Products
New England Greens
Nu Skin Enterprises
Organic By Nature
Organic India USA
Ortho Molecular Products
Promax Nutrition Corporation
Pure Planet Products
ReNew Life Formulas
Robbins Research International
Self Health Resource Center (Dr. Clark Store)
Sonne’s Organic Foods
Tao of Wellness
The Clean Program Corp.
The Synergy Company
Trace Minerals Research
TRC Nutritional Laboratories
United Herbal Sciences
United States Nutrition
Vega (Sequel Naturals)
Vitamin Research Products
Wellness Watchers Global
WellNX Life Sciences
Windmill Health Products
World Health Products
A Few Distributors:
Swanson Health Products
Terms & Conditions of Use & Service
PLEASE READ THESE TERMS AND CONDITIONS OF USE AND SERVICE CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.
“Services” under these Terms and Conditions of Use and Service (Terms) include but are not limited to tangible and intangible purchases you make, products you receive, product labeling, product information written and verbal, advice, consulting, counseling and additional services available to you from independent third party Service Providers accessed through navigation from the Site.
These terms and conditions of use may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for product(s) which is subject to additional or altered terms and conditions will be null and void unless otherwise agreed to in a written agreement signed by both Customer and Lean Factor.
THIS AGREEMENT AND ANY SALES THEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF FLORIDA, WITHOUT REGARD TO CONFLICTS OF LAW.
The products, claims, reviews, and testimonials made about products and services on or through this site have not been evaluated by Lean Factor or the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. The information provided on this site and any information contained on or in any product label or packaging is for informational purposes only and is not intended as a substitute for advice from your physician or other healthcare professional. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before using any of our products, starting any diet, exercise, supplementation program, taking any medication, or if you have or suspect you might have a health problem or have a family history of health problems. Individual results may vary. Lean Factor urges you to seek the advice of a qualified professional for any health concern lasting more than two weeks and to share with your provider any information pertaining to your health and well-being, including the use of supplemental nutrition. You should not stop taking any medication without first consulting your physician.
Shopping. All e-commerce is brought to you by Lean Factor or an operational service provider and Affiliate under this Agreement. We have no responsibility or liability whatsoever for goods or services you may obtain from or through other websites or web pages, even if you were directed or linked to such a site or page through the Site, nor are we responsible for assisting you in correcting any problem you may experience with Products if you do not notify us within the 30 day period for any goods or services not obtained directly on the Site. You agree that your sole and exclusive remedy and our sole, exclusive and maximum liability arising from or relating in any way to any Product shall be the amount you actually paid us (or our suppliers, operational service providers, or other e-commerce partners) for it. EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT, WE EXPRESSLY DISCLAIM ANY AND ALL LIABILITY ARISING FROM OR RELATING IN ANY WAY TO ANY AND ALL PRODUCTS. EXCEPT AS SPECIFICALLY MADE IN WRITING, WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES OF ANY AND EVERY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO ANY AND ALL PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE.
Products may be purchased while supplies last. If a Product is listed at an incorrect quantity or price or with incorrect information, we reserve the right to refuse or cancel orders placed for that Product, whether or not the order has been confirmed and even if your account has been charged (in which event we will issue a credit to your account in the amount of the charge).
Payment Terms. You acknowledge that Lean Factor reserves the right to charge for any portion of the Lean Factor Services and to change its fees (if any) from time to time at its discretion. If Lean Factor terminates your Account/Membership because you have breached the Agreement, you shall not be entitled to a refund of any unused portion of fees or payments (if any). If you purchase or use Lean Factor Credits, or make direct payments, you agree to our Payment Terms. Terms of payment are within Lean Factor sole discretion, and unless otherwise agreed to by Lean Factor, payment must be received by Lean Factor prior to Lean Factor acceptance or shipment of an order. Payment for the products will be made by credit card, money order, wire transfer, or some other prearranged payment method unless credit terms have been agreed to by Lean Factor. Invoices are due and payable within the time period noted. Lean Factor may invoice parts of an order separately. Orders are not binding upon Lean Factor until accepted by Lean Factor. Any price quotations given by Lean Factor will be valid for the period stated on the quotation. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law.
Our creation or transmission of an order confirmation does not signify acceptance of your order, nor constitute a binding confirmation of an offer to sell any Product and we reserve the right to accept or decline your order for any reason up until the time the Product is actually delivered to you. We reserve the right at any time, without prior notice, to limit or reduce the quantity you ordered of any Product and we will notify you if we do so. All orders placed over $500.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and authorization policies and practices in effect at the time of your order. We may contact you and require additional information from you before we grant such pre-approval. We reserve the right to refuse, cancel or seek the return any Products that are purchased in violation of the foregoing restrictions.
You are responsible for any taxes imposed on the sale or use of Products and applicable taxes will be added to the amount charged for Products purchased on the Site. If an order consists of multiple items, they may be shipped separately depending on availability.
Shipping Charges; Taxes. Separate charges for shipping and handling will be shown on Lean Factor invoice(s). Unless Customer provides Lean Factor with a valid and correct tax exemption certificate applicable to the product ship-to location prior to Lean Factor acceptance of the order, the Customer is responsible for sales and all other taxes associated with the order, however designated, except for Lean Factor franchise taxes and taxes on Lean Factor net income. If applicable, a separate charge for taxes will be shown on the Lean Factor invoice.
Products. Lean Factor policy is one of ongoing product updates and revisions, often on a daily basis. Product descriptions and labeling may have inaccuracies or incorrect nutrition facts, information, and claims. Lean Factor may revise and discontinue products at any time. Lean Factor reserves the right to limit order quantity at any time without notice. Prices and promotions are subject to change without notice. Lean Factor may source products from different suppliers around the world. We do our best to maintain the accuracy of the information on our website but at times there may be mistakes. If you see a mistake in a product description or label or misrepresentation please contact us so we can correct the error immediately.
Password. When you sign up to become a Member, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, username, or password of another Member at any time or to disclose your password to any third party. You agree to notify Lean Factor immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account.
Title; Risk of Loss. Title to products passes from Lean Factor to Customer on shipment from Lean Factor facility. Loss or damage that occurs during shipping by a carrier selected by Lean Factor is Lean Factor responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer's responsibility. Title to software will remain with the applicable licensor(s).
Contests, Promotions, Sweepstakes, Auctions. From time to time, we or our service providers, licensees, suppliers or Advertisers may conduct promotions on or through Lean Factor or Community Sites, including, but not limited to, auctions, contests or sweepstakes ("Promotions"). Each Promotion may have Additional Terms, which will be posted or otherwise made available to you, and for purposes of each Promotion, will be deemed incorporated into this Agreement. It is your responsibility to read and abide by the Additional Terms.
Deactivation/Termination of Your Account or Use. We may terminate your use of and registration on the Site, at any time and for any reason, with or without cause, without prior notice to you and without any liability or further obligation of any kind whatsoever to you or any other party. Even after Account/Membership is terminated, this Agreement will remain in full effect.
Limitation of Liability. LEAN FACTOR IS NOT LIABLE FOR ANY REASON FOR ANY BARGAINED-FOR EXCHANGE VIOLATION, DAMAGES, MEDICAL EXPENSES, LOSS, SICKNESS, OR INJURY THAT ACCOMPANY OR RESULT FROM YOUR USE OF ITS PRODUCTS, SITE, SERVICES, SERVICE PROVIDERS, INFORMATION, PRODUCT LABELS, NUTRITION FACTS, PRODUCT DESCRIPTIONS, FALSE BENEFITS, LINKS, FALSE CHARACTERISTICS, RECOMMENDATIONS, REPRESENTATIVES ADVICE, FALSE STATEMENTS, VIDEOS, OR SUGGESTIONS. LEAN FACTOR WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, LEGAL BILLS, OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. THESE INCLUDE (BUT ARE NOT LIMITED TO) DAMAGES OR INJURY CAUSED BY ANY... USE OF (OR INABILITY TO USE) THE SITES, USE OF (OR INABILITY TO USE) ANY SITE TO WHICH YOU HYPERLINK FROM OUR SITES; FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR... LINE FAILURE. KEEP IN MIND THAT WE ARE NOT LIABLE FOR ANY DAMAGES, INCLUDING... DAMAGES INTENDED TO COMPENSATE SOMEONE DIRECTLY FOR A LOSS OR INJURY; DAMAGES REASONABLY EXPECTED TO RESULT FROM A LOSS OR INJURY (LEGALLY, "CONSEQUENTIAL DAMAGES"); OTHER MISCELLANEOUS DAMAGES AND EXPENSES RESULTING DIRECTLY FROM A LOSS OR INJURY (LEGALLY, "INCIDENTAL DAMAGES"). FURTHERMORE, WE AND OUR SERVICE PROVIDERS ARE NOT LIABLE EVEN IF WE'VE BEEN MISLEADING, NEGLIGENT, DECEPTIVE OR IF OUR AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES -- OR BOTH.
Hyper Links to Third Party Sites. We and the Parent Companies are not responsible for links to third-party sites ("Outside Sites") that are made available, or that you use, on or in connection with Lean Factor or Community Sites. We do not verify, endorse or have any responsibility for Outside Sites, their business or privacy practices, or any associated goods or services. If an Outside Site obtains or collects Personal Information from you, we are not responsible. Therefore, always use your own best judgment when dealing with an Outside Site.
Binding arbitration; waiver of class action rights; severability. Binding arbitration is a means of having an independent third party resolve a Covered Dispute without using the court system, judges or juries. Either You (“Customer”, reseller, wholesaler, consumer, and website visitor) or We (“Lean Factor” including Lean Factor assignees, agents, employees, consultants, independent contractors, parent companies, sister companies, officers, directors, shareholders, subsidiaries, members, affiliates, predecessors and successors, suppliers and Licensors (collectively the "Service Providers")) may require the submission of a Covered Dispute to binding arbitration at any reasonable time. You and Lean Factor, agree that if a Dispute, claim, disagreement, misunderstanding, or controversy (collectively referred to as Dispute), whether in contract, tort, or otherwise, whether pre-existing, present or future, and including statutory, common law, intentional tort and equitable claims, arises between you and Lean Factor, upon demand by either you or Lean Factor, the Dispute shall be resolved exclusively and finally by the following binding arbitration process. However, Lean Factor shall not initiate arbitration to collect a debt but reserves the right to arbitrate all other disputes. A “Dispute” is an unresolved disagreement between you and Lean Factor whether or not you have made a purchase. It includes but is not limited to any losses or disagreement relating in any way to Lean Factor, its Site, Service, Service Providers, products, related services, related purchase, expenses, damages, costs, loss of investments, Certificate of Analysis results (CoA), legal fees, medical fees, advertising, marketing, product country of origin, product nutrition facts and supplement facts panels, product taste, product color, product smell, product consistency, promotions, product descriptions, product testing, product labels, custom product blends, custom packaging, product claims, product quality, product purity, product contamination, laboratory tests and reports, product additives, product mix-ups, product heavy metal content, California Proposition 65 (California Safe Drinking Water and Toxic Enforcement Act of 1986), website performance, website content written and implied, arising from or relating to disagreements about the meaning or application of this Agreement, its interpretation, or the breach, termination or validity thereof, and the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties. It includes claims based on breach of express or implied warranties, broken promises, bargained-for exchange illusory promises, deceptions, misrepresentations, misinformation, miscommunication, contracts, torts, or other wrongful actions. It also includes statutory, common law and equitable claims. This Arbitration Agreement shall survive the payment or closure of your Account and discontinued use of the Site, Services, and Service Providers. You understand and agree that you and Lean Factor are waiving the right to a jury trial or trial before a judge in a public court. As the sole exception to this Arbitration Agreement, you and Lean Factor retain the right to pursue in small claims court any Dispute that is within that court’s jurisdiction. If either you or Lean Factor fails to submit to binding arbitration following lawful demand, the party so failing bears all costs and expenses incurred by the other in compelling arbitration.
Arbitration Procedure; Severability. Either you or Lean Factor may submit a Dispute to binding arbitration at any time notwithstanding that a lawsuit or other proceeding has been previously commenced. Neither you nor Lean Factor shall be entitled to join or consolidate disputes by or against others in any arbitration, or to include in any arbitration any dispute as a representative or member of a class, or to act in a private attorney general capacity. Each arbitration, including the selection of the arbitrator(s), shall be administered by American Arbitration Association (AAA) ( https://www.adr.org/ ), JAMS ( https://www.jamsadr.com/ ), FORUM ( http://www.adrforum.com/ ), or such other administrator as you and Lean Factor may mutually agree to (AAA, JAMS, NAF or such other mutually agreeable administrator to be referred to hereinafter as the “Arbitration Administrator”). To the extent that there is any variance between the Arbitration Administrator Rules and this Arbitration Agreement, this Arbitration Agreement shall control. The arbitrator(s) must be members of the state bar where the arbitration is held, with expertise in the substantive laws applicable to the subject matter of the Dispute. No arbitrator or other parties to an arbitration proceeding may disclose the existence, content, or the results of the arbitration, except for disclosures of information required in the ordinary course of business or permitted by applicable law or regulation. This provision will be liberally construed in order to ensure the enforcement of this Arbitration Provision. You and Lean Factor (the “Parties”) agree that in this relationship: (1) The Parties are participating in transactions involving interstate commerce; and (2) This Arbitration Agreement and any resulting arbitration are governed by the provisions of the Federal Arbitration Act (Title 9 of the United States Code), and, to the extent any provision of that Act is inapplicable, unenforceable or invalid, the laws of the state of Florida will apply.
You and We each agree to take all steps and execute all documents necessary for the implementation of arbitration proceedings. The arbitrator may hear and rule on appropriate dispositive motions as part of the arbitration proceeding, such as motions for judgments on the pleadings, summary judgment, or partial summary judgment. The Arbitration Administrator, the arbitrators, You and We, must, to the extent feasible, take any necessary action to ensure that an arbitration proceeding, as described in this Arbitration Provision, is completed within 180 days of filing the Covered Dispute with the Arbitration Administrator.
The arbitration will be conducted before a single arbitrator and will be limited solely to the dispute or controversy between Customer and Lean Factor The arbitration shall be conducted in English and held in Palm Beach County, Florida at the office of Lean Factor, in person, by telephone, or video conference as determined by agreement of the parties or, in the absence of agreement, by the Arbitrator(s). Discovery will be limited to a timely exchange of documents. Any award of the arbitrator(s) shall be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction. The Parties agree to keep confidential the arbitration and any Award rendered by the Arbitrator(s).
Rights Preserved. Any statute of limitations applicable to any Dispute applies to any arbitration between the Parties. The provisions of this Arbitration Agreement shall survive termination, amendment or expiration of the Account or any other relationship between you and Lean Factor.
Fees and Expenses of Arbitration. Arbitration fees shall be determined by the rules or procedures of the Arbitration Administrator unless limited by applicable law. Please check with the Arbitration Administrator to determine the fees applicable to any arbitration You may file. If the law applicable to this Agreement limits the number of fees and expenses to be paid by You, then no allocation of fees and expenses to You shall exceed this limitation. Unless inconsistent with applicable law, each of Us shall bear the expense of our own attorney, expert, and witness fees, regardless of which of Us prevail in the arbitration.
Applicable Law. Customer agrees to comply with all applicable laws and regulations of the various states and of the United States. Customer agrees and represents that it is buying for its own internal use only, and not for resale. Lean Factor has separate terms and conditions governing resales.
Headings. The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.
You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g. cart reminders) from Lean Factor, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Message and Data rates may apply.
Message frequency will vary. Lean Factor reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Lean Factor also reserves the right to change the shortcode, phone number, or email from which messages are sent.
Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Lean Factor, its service providers, Affiliates, the mobile carriers, and related companies supported by the program are not liable for delayed or undelivered messages.
To cancel text messages reply to one of our messages by texting the keyword "STOP". After texting STOP you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that Lean Factor, its service providers, Affiliates, mobile carriers, and related companies will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive emails or text messages from Lean Factor through any other programs you have joined until you separately unsubscribe from those programs.
Software License. By this Agreement, Lean Factor grants to you, subject to the terms of this Agreement, a non-transferable and non-exclusive license to use for your personal use only any software and documentation, together with all updates, enhancements, modifications, and fixes thereto, which are owned by Lean Factor and/or its Licensors. Lean Factor has no obligation to update or modify any of the foregoing.
Equipment. You must provide, at your own cost, all telephone and other equipment and services (including where necessary, telephone service and internet access service) necessary to access the Service.
Copyright, Licenses, Use Restrictions, and Idea Submissions. The copyright in all material provided on this Site is held by Lean Factor or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Lean Factor or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. You also may not, without Lean Factor permission, "mirror" any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
Lean Factor respects the intellectual property rights of others. Pursuant to Title 17 U.S.C. § 512, as amended by Title II of the Digital Millennium Copyright Act (the "Act"), Lean Factor has implemented procedures for receiving written notification of claimed copyright, patent, and trademark infringements and for processing such claims in accordance with the Act. Please refer to our DMCA Compliance Statement for more information.
Review. LEAN FACTOR DOES NOT AND CANNOT REVIEW ALL COMMUNICATIONS AND MATERIALS POSTED OR UPLOADED TO THE SERVICE AND; IS NOT RESPONSIBLE FOR THE CONTENT OF THESE COMMUNICATIONS AND MATERIALS. However, Lean Factor RESERVES THE RIGHT TO BLOCK OR REMOVE COMMUNICATIONS OR MATERIALS THAT IT DETERMINES TO BE (A) ABUSIVE, DEFAMATORY, OR OBSCENE, (B) FRAUDULENT, DECEPTIVE, OR MISLEADING, (C) IN VIOLATION OF A COPYRIGHT, TRADEMARK OR; OTHER INTELLECTUAL PROPERTY RIGHT OF ANOTHER OR (D) OFFENSIVE OR OTHERWISE UNACCEPTABLE TO Lean Factor AT ITS SOLE DISCRETION. ANY MESSAGES, ADVICE, OPINIONS OR OTHER INFORMATION CONTAINED IN ANY DISCUSSION AREA SHOULD NOT BE CONSTRUED AS PROFESSIONAL ADVICE OR INSTRUCTION.
Indemnification. You agree to indemnify, defend and hold harmless Lean Factor its Sites, Services, Service Providers, assignees, agents, employees, consultants, independent contractors, officers, directors, shareholders, parent companies, subsidiaries, sister companies, members, affiliates, predecessors and successors, suppliers and Licensors (collectively the "Service Providers") from and against any and all losses, Disputes, disagreement, bargained-for exchange disputes, misrepresentations, expenses, false statements, medical bills, false characterizations, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement or any activity related to Lean Factor services, related purchase, marketing and advertising, laboratory testing and reports, supplement facts/nutrition facts, marketing, promotions, product descriptions, product labels, product claims, Certificate of Analysis results (CoA), product quality, product purity, product testing, product contamination, product heavy metal content, California Proposition 65 (California Safe Drinking Water and Toxic Enforcement Act of 1986), website performance, website content written and implied, arising from or relating to disagreements about the meaning or application of this Agreement, its interpretation, or the breach, termination or validity thereof, and the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), to your account (including negligent or wrongful conduct) by you or any other person accessing the Site or Service. It includes claims based on broken promises, incorrect product information or claims, bargained-for exchange illusory promises, misinformation, miscommunication, contracts, torts, or other wrongful actions. It also includes statutory, common law, equitable claims, express, and implied warranties.
Third Party Rights. The provisions of paragraph 37 (Indemnification) are for the benefit of Lean Factor and its members, officers, directors, employees, agents, licensors, suppliers, and Licensors. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.
Term; Termination. This Agreement shall commence upon your accessing the Site, Service, or Service Provider. This Agreement may be terminated by Lean Factor without notice at any time for any reason and may be terminated by you upon notice to Lean Factor at any time for any reason. The provisions of paragraphs 17 (Warranties), 20 (Limitation of Liability), 21-26 (Binding arbitration; waiver of class action rights; severability), 31-34 (Copyright, Licenses, Use Restrictions and Idea Submissions), 37 (Indemnification), 38 (Third Party Rights), 49 (Miscellaneous), 50-53 (Proposition 65), 59-63 (Contract Terms) shall survive any termination of this Agreement.
Registration & Eligibility. Use of the Lean Factor Services and registration to be a Member for the Lean Factor Services (“Membership”) is void where prohibited. You affirm that you are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms & Conditions, and to abide by and comply with these Terms & Conditions. By using the Lean Factor Services, you represent and warrant that (a) all registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; (c) you will only create one account and; (d)your use of the Lean Factor Services does not violate any applicable law or regulation. ALL VISITORS UNDER THE AGE OF 18 MUST BE ACCOMPANIED BY A PARENT OR LEGAL GUARDIAN AT ALL TIMES.
To register with Lean Factor you must provide a valid e-mail address (username) and password as well as certain other information. You may provide only true, complete and current information about yourself. Your Login gives you access to your Lean Factor account and Lean Factor services. You may not allow anyone else to access or use your Lean Factor account. You are responsible for all activities that occur under your Lean Factor account. If you are between 13 and 17 you must provide your parents or legal guardians with your current Login details at all times. You may not disclose your Login to anyone else. You agree to immediately notify us if you believe there may be any unauthorized access or use of your Lean Factor account, or any other security concern.
When you join Lean Factor you may select a display name or use your First name, which will be displayed next to your profile picture within the Site. Display names are not exclusive, users may choose the same or similar display names. You may change your display name. We reserve the right, in our sole discretion, to modify or delete your display name and/or Account/Profile/URL at any time, without notice or responsibility to anyone.
Return Policies. Customer satisfaction is very important to us and we will do what we can to make it right. If there is a problem with your order, please let us know and we will be happy to provide usage assistance and discuss all the options with you.
We guarantee the freshness and purity of our products when stored properly. It is normal for the taste, smell, texture, color, density, and clumpiness to vary from batch to batch due to seasonal variations and unique nature of our raw minimally processed products. Therefore we are unable to accept returns and give refunds based on personal tastes, preferences, or natural variances from batch to batch.
Lean Factor, at its sole discretion, on a case by case basis, will determine if a product may be returned within 30 days of purchase. Orders over 30 days old cannot be returned or refunded. Custom blended and custom packaged products cannot be returned or refunded. Before returning any product, the customer must contact Lean Factor to obtain an RMA (Return Merchandise Authorization) number. Returns will not be accepted without prior approval. Shipping charges are not refundable and products must be returned unopened and unused, in good, re-sellable condition in order for a credit or refund to be granted. Opened food products may not be returned. Return shipping and handling charges may apply to undeliverable or refused packages. Credit or refund will be given only after the product is returned and inspected and a minimum restocking fee of 20% may apply at Lean Factor sole discretion. Lean Factor is not responsible for return shipping costs.
If there is damage during shipping or an error in the products shipped, Lean Factor may, at its sole discretion, reship or refund the shipment and may require the return of the original shipment.
This return policy applies to orders purchased directly from Lean Factor. If you purchased a Lean Factor product at a retail store or other resale location, please contact that seller regarding your return. The customer must read and understand all product details including country of origin and ingredients before ordering.
Miscellaneous. This Agreement shall be governed by and construed in accordance with the laws of the State of Florida. You agree that any legal action or proceeding between Lean Factor and you for any purpose concerning this Agreement or the parties obligations hereunder shall be brought exclusively in binding arbitration of competent jurisdiction sitting in Palm Beach County, Florida. You hereby waive your right to a jury trial in any action with respect to Lean Factor and the subject matter of this Agreement. Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises. Lean Factor failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. Lean Factor may assign its rights and duties under this Agreement to any party at any time without notice to you.
Proposition 65. Prop 65 is a California law formally known as the Safe Drinking Water and Toxic Enforcement Act. Prop 65 is a unique California only “right to know” law that requires products sold in California or online to California customers to bear warning notices about potential exposure to any of the over 1,000 substances listed by the state as causing cancer, birth defects or other reproductive harm. The list includes synthetic and naturally occurring chemicals that are found in common household products including food, drugs and other products. Listed chemicals including lead, cadmium, and products containing even very small amounts of these or any other listed chemical must have a California Proposition 65 warning. If your shipping address is in California you must agree that you understand and consent to the following which applies to every product we ship to California:
California Proposition 65 WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov/food
California Proposition 65 WARNING: Consuming this product can expose you to chemicals, including lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For further information go to www.P65Warnings.ca.gov/food
For additional information about California Proposition 65 see http://www.oehha.ca.gov/prop65.html
Use of Lean Factor products for further manufacturing, repackaging, private labeling or retailing: If a client uses Lean Factor products for further manufacturing, repackaging, private labeling or resells Lean Factor products, it assumes all responsibility in compliance and Proposition 65 Notice requirements for products directly or indirectly sold in California, or placed in commerce for sale in California, and assumes responsibility for providing proper and compliant notice and warning materials to the authorized agents of retailers, as described in California Code of Regulations Title 27 § 25600.2(b) and (c). This must include a notice that the product requires an Internet warning if it will be or may be sold online.
California Proposition 65 Warning on Finished Products: Clients producing products, whether supplied in retail or bulk packaging, shall be solely responsible to determine if the product contains a listed chemical at a concentration that requires notice and, if so, label the product or its retail packaging with the warning as required. It is the responsibility of the client to verify that finished products comply with these limits and comply with all local laws, including California Proposition 65 compliant product labeling and online warnings. Failure to do so can result in significant legal fees and civil penalties.
As a condition of purchasing Lean Factor Products, the client agrees to indemnify and hold harmless Lean Factor and to pay for legal expenses and legal counsel of Lean Factors’ choice necessary to defend any California Proposition 65 Claims arising from client’s failure to provide Proposition 65 notice to a downstream agent, retailer, or customer.
Your Guarantees. You guarantee that: (a) you have the legal right and ability to enter into and comply with this Agreement, or if you are under 18 or under the age of majority where you live, your parents or legal guardians have agreed to this Agreement on your behalf; (b) all information you provide to us is accurate, complete and current; (c) you own or have all rights necessary to perform under this Agreement; and (d) your activities are lawful in any jurisdiction where you use Lean Factor
Certain Products & Services. RSS Feeds and Podcasts The Site may provide RSS Feeds ("RSS Feeds") consisting of selected text, audio, video, and photographic content ("Content") from the Site that is provided over the Internet using an XML feed. Certain RSS Feeds may be podcasts ("Podcasts") which may include as part of the Content an associated audio, video and/or photographic file where the audio and/or video file may be downloaded and played from a user's Device or transferred to a portable listening device. Certain software and hardware are required for users to download and view and/or play Content through RSS Feeds. Content is protected by U.S. Federal and State laws, and applicable foreign laws, regulations and treaties, and all rights in and to the Content are reserved to Lean Factor or the content provider. Content is available for personal, non-commercial use only and you may download, copy and/or transfer to a Device or through a Device to another Device the RSS Feeds and associated Content for your personal, non-commercial use only. You shall not, nor will you allow any third party to, reproduce, modify, create derivative works of, display, perform, publish, distribute, disseminate, broadcast or circulate to any third party, or otherwise use any Content except as expressly authorized in this Section 11.
By your access to and use of RSS Feeds, you understand, acknowledge and agree that the Site, Lean Factor the Parent Companies and their Affiliates do not warrant that its RSS Feeds will operate on all user equipment.
If Lean Factor offers products and services through applications available on your wireless or other mobile Device (such as a mobile phone) (the "Mobile Application Services"), these Mobile Application Services are governed by the Additional Terms governing the applicable Mobile Application Service. We do not charge for these Mobile Application Services unless otherwise provided in the applicable Additional Terms. However, your wireless carrier's standard messaging rates and other messaging, data and other rates and charges will apply to certain Mobile Application Services. You should check with your carrier to find out what plans your carrier offers and how much the plans cost. In addition, the use or availability of certain Mobile Application Services may be prohibited or restricted by your wireless carrier, and not all Mobile Application Services may work with all wireless carriers or Devices. Therefore, you should check with your wireless carrier to find out if the Mobile Application Services are available for your wireless Device, and what restrictions, if any, may be applicable to your use of such Mobile Application Services. If you change or deactivate your wireless telephone number, you agree to promptly update your Mobile Application Services account information to ensure that your messages are not sent to the person that subsequently acquires your old number.
Under no circumstances will Lean Factor the Parent Companies or any Affiliates be responsible for any wireless email, text messaging or other charges incurred by a user (or any person that has access to a user's wireless device, telephone number, or email address) using any Mobile Application Services.
Acceptance. By ordering any product from Lean Factor whether by clicking through over the internet, telephone, facsimile or otherwise, the customer agrees to be bound by these Terms and Conditions, as well as the "Acceptance of Contract Terms" in this agreement.
The following ("Contract Terms") are terms of a legal agreement between you and Lean Factor By accessing, browsing and/or using LeanFactor.com ("Site"), you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you do not agree to these terms, do not use this Site and Services. You are still bound by all of our policies even if you fail to read all of our policies. The material provided on this Site is protected by law, including, but not limited to, United States Copyright Law and international treaties. This Site is controlled and operated by Lean Factor from its offices within the United States. Lean Factor makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
Information accessible on this site is not intended to be a substitute for professional medical advice. Information is often general in nature and may be helpful to some persons but not others, depending upon their personal medical needs. Above all, you should always consult with your personal physician prior to TAKING ANY DIETARY, NUTRITIONAL, HERBAL OR HOMEOPATHIC SUPPLEMENT, changing or undertaking a new diet, exercise program or supplementation program. Your physician is often in the best position to evaluate whether any particular diet or exercise program is best for you. Advance consultation with your physician is particularly important if you are under eighteen (18) years old, pregnant, nursing, or have health problems. Never disregard professional medical advice or delay in seeking it because of something you have read on this site.
Lean Factor does not warrant and shall have no liability for information provided in this site regarding recommendations concerning supplements for any and all health purposes. This information is provided solely as a guideline to be used when discussing a program with a healthcare professional. The claims made about specific nutrients or products have not been evaluated by the US Food and Drug Administration or the US Department of Agriculture. Dietary supplements are not intended to diagnose, treat, cure or prevent disease. Lean Factor makes no guarantee or warranty, express or implied, with respect to any products or services sold, including any warranty of merchantability or fitness for a particular purpose.
The information is compiled from a variety of sources ("Information Providers"). Neither Lean Factor nor any Information Provider shall be responsible for information provided herein under any theory of liability or indemnity. Liability of Lean Factor or Information Providers, if any, for damages (including, without limitation, liability arising out of contract, negligence, strict liability, tort or patent or copyright infringement) shall not exceed the fees paid by the user for the particular information or service provided. In no event shall Lean Factor or any Information Provider be liable for any damages other than the amount referred to above, and all other damages, direct or indirect, special, incidental, consequential or punitive are hereby excluded even if Lean Factor or Information Provider has been advised of the possibility of such damages.
Information accessed through this online site is provided "AS IS" and without warranty, express or implied. All implied warranties of merchantability and fitness for a particular use or purpose are hereby excluded. Lean Factor and Information Providers make no warranty as to the reliability, accuracy, timeliness, usefulness or completeness of the information. Lean Factor and Information Providers cannot and do not warrant against human and machine errors, omissions, delays, interruptions or losses, including loss of data. Lean Factor is not responsible for updating information contained here, which may be rendered obsolete based upon subsequent medical developments.
The information contained in this online site (the "Service") is presented in summary form only and intended to provide broad consumer understanding and knowledge of healthcare topics. The information should not be considered complete and should not be used in place of a visit, call, consultation or advice of your physician or another healthcare provider. The Service does not recommend the self-management of health problems. Information obtained by using the Service is not exhaustive and does not cover all diseases, ailments, physical conditions or their treatment. Should you have any healthcare-related questions, please call or see your physician or another healthcare provider promptly. You should never disregard medical advice or delay in seeking it because of something you have read here. If you are under medical care or taking prescriptions, you should consult with your physician as to the impact of Lean Factor products on your health.
Lean Factor may deliver notice to you under this Agreement by means of electronic mail, a general notice on the Service, or by written communication delivered by first class U.S. mail to your address on record in Lean Factor account information. You may give notice to Lean Factor at any time by letter delivered by certified first class postage prepaid U.S. mail or overnight courier to the following address:
5407 N Haverhill Rd #337
West Palm Beach, FL 33407
Legal Notice & Disclaimer Policy
The dietary and other substances discussed on this site may not have undergone evaluation and/or testing by the United States Food and Drug Administration or like agency of any other country. Risks that might be determined by such testing are unknown. The information on this site is not meant to cover all possible uses, precautions, interactions or adverse effects. Where these substances are dietary supplements, they are not intended to diagnose, treat, cure or prevent any disease, condition, or illness. In some jurisdictions, some of these substances may be considered prescription drugs, controlled or contraband substances. Since the information published on the Lean Factor website is accessible to anyone throughout the world, Lean Factor does not give legal or medical advice that may apply to any particular consumer. Consumers are cautioned to check with local, regionalized legal counsel and/or health care professional(s) before making any purchases of products and/or services on the Lean Factor Website. The policy opinions expressed on social media sites, this site, and on sites to which it may link, are not necessarily the views of the Lean Factor and are not adopted for commercial purposes.
The information provided on this site and any information contained on or in any product label, packaging, or product description is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before using any of our products, starting any diet, exercise, supplementation program, taking any medication, or if you have or suspect you might have a health problem or have a family history of health problems. Individual results may vary. Lean Factor urges you to seek the advice of a qualified professional for any health concern lasting more than two weeks and to share with your provider any information pertaining to your health and well-being, including the use of supplemental nutrition. You should not stop taking any medications without first consulting your physician.
Caution: Our products are not intended for use by pregnant or breastfeeding women. If you are taking any prescription medications, are taking any kind of hormone modulating supplements such as anabolic steroids or hormone replacement therapy or have any type of hormone-responsive diseases or conditions such as breast or prostate cancer, benign prostatic hypertrophy, or thyroid disease, consult your health care professional before using this product.
Recommendations and protocols for nutritional support are not intended as a substitute for appropriate medical care.
- When taking any of our products always start with a very small amount (1/4 teaspoon for most whole food powders, 1/10 teaspoon or less for extracts) once daily for the first week to see how your body reacts. Then you may increase the dose slowly if you do not experience any negative effects.
- The products and the claims made about specific products on or through this site have not been evaluated by the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease.
- If you have a medical condition or disease, please talk to your doctor prior to using the recommendations given.
- Do not self-diagnose. Proper medical care is critical to good health. If you have a health concern or undiagnosed sign or symptom, please consult a physician, or a health care specialist ASAP.
- Never delay or disregard seeking professional medical advice from your doctor or other qualified healthcare providers because of something you have seen or read on this site.
- There may be mistakes and omissions on product descriptions, product labels, product nutritional facts, and product supplement facts
- Some products may contain milk, egg, Crustacean shellfish, Solanaceae, fish, tree nuts, wheat, peanuts, nightshade, soybeans, and/or gluten.
- Product Ratings by previous or current customers are not intended as a substitute for appropriate medical care or advice. Please talk to your doctor prior to using the recommendations given.
- Make your physician aware of all the nutritional supplements or herbal products you are currently taking to avoid any negative interactions with any drugs you are taking.
- Lean Factor, its affiliates, associates, employees, suppliers, etc. will not be held responsible for any negative effects caused by or associated with the use of our products.
- You should always speak with your doctor or health care professional before you start, stop, or change any prescribed part of your health care plan or treatment and to determine what course of therapy is right for you.
- If you are currently taking a prescription medication, you absolutely must work with your doctor before discontinuing any drug or altering any drug regimen.
Individual results will vary and comments, products, claims, reviews, social media posts, success stories, and testimonials are not typical and have not been evaluated by Lean Factor or the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult with your professional health care provider before changing any medication. Always read all labels, check all ingredients, and follow all directions before using any products.
Lean Factor is committed to promoting accessibility, diversity, and inclusion, and we strive to ensure our services are accessible to all people. These core values are fundamental to how we do business and come through in the barrier-free experiences we design for people. We believe all of our guests should be able to easily shop online, use our smartphone apps, and access all of our other websites and digital offerings. To achieve this, we have invested significant resources into our site to be available to people with disabilities. We truly believe that website accessibility efforts are vital and that all users deserve the right to independence, equality, and ease of use.
With this in mind, we are continuously taking steps to improve and meet online usability and design requirements recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.0 Level AA and requirements under the Twenty-First Century Communications and Video Accessibility Act 2010 and ensure compliance with the best practices and standards defined by Section 508 of the U.S. Rehabilitation Act.
Whether you’re using assistive technologies like a screen reader, a magnifier, voice recognition software, or switch technology, our mission is to make Lean Factor your preferred shopping destination in all channels by delivering outstanding value, continuous innovation, and pleasant experiences.
How do we accomplish our goals?
We set high standards for web accessibility and constantly strive to ensure we comply with all laws and guidelines. Our team consists of professionals dedicated to making all of our online experiences the best they can be. We collaborate with industry partners and vendors to identify areas that need improvement.
We continually seek to adjust and improve accessibility issues on our site, and we also commit to regularly scanning our site with an accessibility checker’s scanner.
We’re always learning. We consistently look for improvements in performance, speed, and accessibility.
Our website is monitored and tested periodically by internal and third-party accessibility consultants. These people help us identify usability issues and discover new solutions to improve the accessibility of our site further.
Software recommendations and settings
We follow W3C's globally recognized standards to provide content compatible with computer-based assistive technologies and browsers. We recommend using the most current versions of (or the version released just before) the manufacturer's assistive technology applications, along with current versions of browsers. We also recommend trying different browsers with assistive technology applications to determine which combination works best for you.
Accessibility on our site
Using accessibility checker.org's audit tool, https://www.leanfactor.com has been scanned for compliance according to the Web Content Accessibility Guidelines (WCAG 2.1). Since performing the audit, Lean Factor continues to raise its accessibility standards and utilizes a web Accessibility App. This software allows users with disabilities to access Lean Factor’s website equally by using the Tab key on the keyboard.
Accessibly App accessibility statement
Lean Factor utilized Accessibly App, committed to making sites accessible for all, including people with disabilities. We are continuously improving the service we provide through our app to comply with increased accessibility standards, guidelines and to make the browsing experience better for everyone.
The app uses the Web Content Accessibility Guidelines (WCAG) defined requirements to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Accessibly App follows the best guidelines and is partially conformant with WCAG 2.0 level AA. The Accessibility App can be accessed with the Tab key on your keyboard or by clicking the icon in the lower left side of pages on our site.
Accessibly App is an app supported in Shopify environments. The app relies on the following technologies:
Accessibly App features
When a site has Accessibly App installed, the website can be adjusted with keyboard navigation using the “tab” key (WCAG 2.1/2.1.1). Additionally, see the list of all provided Accessibly App features and tools for a better website experience:
Zoom | WCAG 2.1 / 1.4.4
This feature enables users to enhance the size of the text to up to three times the original text for better text readability.
It makes the cursor bigger and more prominent and increases the size for better site browsing.
Invert the colors of the website content. For those with decreased vision, the high contrast helps read the site better.
Tweak Contrast | WCAG 2.1 / 1.4.6
This feature lets users manually select from two options: to enhance the contrast of the website or to decrease the contrast.
Tweak Brightness | WCAG 2.1 / 1.4.6
This feature lets users update the brightness on the site. The content can either be made brighter or darker.
Grayscale | WCAG 2.1 / 1.4.6
Users can turn on grayscale, making the website content appear only in shades of gray. This benefits people with visual impairment.
Add a supportive reading line to the site.
Convert the fonts available on-site to one of the most easily readable fonts: Helvetica.
Alt text and images
Ability to read alt text of images. As of now, our tool has added a feature where alt descriptions for images without them are generated using Google's Vision AI. This greatly helps people with visual impairment browse our site.
Tooltips | WCAG 2.1 / 2.5.3
Add labels to images that contain a written description of the image.
Highlight links to make them more prominent.
Hide images on the site. This provides better site readability for people with visual impairment.
A feature that allows a voice to read the text on your site aloud to visitors.
Notes & feedback
We always try to update our services and operate in the best possible manner to benefit all of our clients and their site visitors. However, if you experience any issues with the Accessibly App provided service, please email firstname.lastname@example.org. We respond within three business days.
We cannot control or correct problems with third-party sites, but please let us know if you encounter difficulty with any sites we link to so we can pass the information along to the site owners. You may also want to address your concerns directly to these third parties.
Additional steps we’ve taken to improve accessibility
Here are some of the items we’ve addressed to make sure our sites and apps are as easy to use as possible for all guests:
Site Structure - We use appropriate headings, lists, paragraphs, and other formatting features on our site so that guests can easily use the site with assistive technology.
Text Equivalents - People who either can't see images or hear audio may need some form of text equivalent to interact with our sites. We’re working to ensure all of our images and multimedia are fully accessible through alternative text, captions, and transcripts.
Full Keyboard Access - Everything we build can be accessed using a keyboard.
Site Consistency - We’re consistent in the way we build our sites and apps so that once you understand how our menus and pages work, you can count on our sites to be consistent and function the same way every time you interact with them.
Our goal is to identify and rectify every accessibility barrier on our site. Although we strive to ensure all pages and content on our site is fully accessible, it is possible some website content has not yet been fully adjusted to adhere to the most strict accessibility standards. For this reason, we are here for you.
If you have any issues accessing content on our site or need assistance with any part of the website, please don’t hesitate to let us know. You are welcome to contact us during regular business hours, and we will be more than happy to help. Please see contact details below.
Have questions, need assistance, or want to report an accessibility issue? Please contact Lean Factor Customer Support:
No Hassle, 120-Day Money-Back Guarantee
We are confident you will be very happy with our products. That's why we offer the industry-leading 120-day satisfaction guarantee.
If for any reason you are not delighted, just return the unused portion, even if the bottles are empty, with your name, address, and the order number within 120 days of your purchase date. Upon receipt, we will refund your purchase price, less shipping & handling, within 24 hours of receiving your return (except on holidays and weekends). Refunds typically take an additional 3 to 4 business days to show on your credit card or bank account.
Our return/refund policy lasts 120 days. If 120 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Once your refund is processed a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account or credit card account online.
If you still do not see your refund, please contact us using the link at the bottom of this page or give us a call during business hours: 800-818-7115.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To return your product, mail your product to:
5407 N Haverhill Rd Unit 337
West Palm Beach, FL 33407, United States
Shipping & Delivery
We make every effort to ship your order as soon as possible within 24 hours (on business days).
FREE standard shipping for domestic orders over $75 - We will choose the best method for your location. Orders under 10 lbs will generally be delivered within 3 days. Larger orders may vary and take up to a week, depending on your location.
What are your shipping methods and transit times?
Our domestic shipping methods available are:
USPS (United States Postal Service) - (Priority Mail - 2 to 3 Days, sometimes longer)
UPS - On Customer Account (For Businesses, we can ship on your account if requested)
FedEx Priority (Overnight - Next Day (Morning))
FedEx Standard (Overnight - Next Day (Afternoon))
FedEx 2Day (2 Days)
FedEx Express Saver (3 Days)
FedEx - On Customer Account (For Businesses, we can ship on your account if requested)
FedEx Ground (Varies by location)
Orders ship from South Florida. See the FedEx Service Map Below.
Transit times are estimates only. We encourage you to order with enough time to avoid any possible delays. If you are shipping to a P.O. Box or a military address your order will have to be sent using the United States Postal Service.
If you notice any issue with the shipping of your order or a problem in transit, please contact our customer service for assistance.
How do I qualify for free shipping?
Orders with a product total exceeding $75 (after any applied discounts) shipped to the continental USA will qualify for free standard shipping. We will either ship your order FedEx Ground or USPS Priority; whichever is most appropriate. Unfortunately, we cannot extend this offer to our international customers. The extra expense, paperwork, and risk involved with international shipping just
How long before my order is shipped?
We typically process orders the same day they come in excluding weekends. If you requested a special order item, we will ship it as soon as we have it in stock.
Is there a cut-off time for orders to ship the same day?
Yes, generally FedEx Ground orders placed before 12:00 pm EST and FedEx Express orders placed before 3:00 pm EST are shipped the same day. Orders placed using the United States Postal Service before 12:00 pm EST are shipped the same day. For an order that comes in after the cut-off, we will try our best to get it out the same day, but it may not ship until the following business day.
Where are orders shipped from?
All orders ship from West Palm Beach, Florida USA.
Do you ship internationally?
Yes, we do. You can place your order normally online through our website and the shopping cart will give you all available shipping options to your country. International shipping methods are First Class, Priority, and Express Mail through the United States Postal Service. Typically orders arrive within 2 weeks, but the length of time for receipt of your order depends on the country and the customs office. For expedited delivery, we also offer FedEx which has highly reliable and time-definite service.
What about Military Orders: APO, FPO addresses?
Yes, we happily ship to our military customers. All Military orders are shipped by USPS Priority Mail. US mail to the various military addresses can take anywhere from one to six weeks for delivery. The United States Postal Service does not have tracking available for military orders.
How much will my shipping charges be?
During the order process, you will be given a list of different shipping methods, using the FedEx or United States Postal Service, from which you can pick. The total cost of goods and the cost of shipping are clearly displayed. If you receive a "Shipping will be calculated later" message upon checkout. We will e-mail you your correct total with the cost of shipping for the different methods.
How are my shipping costs determined?
The shipping cost for your order is based on its size, weight, shipping method, and delivery address. You will see your actual shipping cost of all available options during checkout. For international orders, please note that Lean Factor is not responsible for any taxes, tariffs, customs restrictions, or other regulations that apply in countries outside the United States. Please contact your local customs officials if you have any questions.
Can I track my order online?
Yes, once your order has been shipped, you will receive an email from either the United States Postal Service or FedEx (depending on the shipping method you choose) with your tracking number. Please note that the "tracking number" you receive on Priority Mail packages is actually a Delivery Confirmation number, which typically only gives details as to whether or not the package was delivered. Also, please note that the First Class International shipping method does NOT provide tracking. If you would like your international order tracked, we recommend using one of the other shipping methods available.
Will a signature be required to receive my package?
We do not typically request a signature for deliveries with the exception of large orders, but it is ultimately up to your driver's discretion whether or not to require a signature. If the driver feels it is safe to leave the package, he will usually leave the package at your door or another secure area. It is also up to the driver whether to comply with any special shipping instructions that you have asked us to include on your shipping label. If you would like to require a signature for your order, simply leave a note for us in the comments section of your order and we will take care of it.
Do packages ship out on Saturday or Sunday?
No, our office is only open Monday through Friday. Orders placed Saturday and Sunday are shipped on Monday. Orders placed after the cutoff times noted above on Friday will be shipped on Monday.
Do you accept returns?
Because of the perishable nature of the products we sell, we cannot accept returns on many items. However, if there is a problem with your order, please let us know and we will do what we can to make it right. Customer satisfaction is very important to us.
Lean Factor has agreed to process takedown requests according to the statement below
Lean Factor Copyright Infringement Takedown Policy and Instructions
Below is an edited version for brevity and ease of finding specific action instructions related to processing Copyright Infringement (DMCA) Takedowns for this particular website.
Lean Factor will also process claims of copyright infringement upon receipt of written notification provided in the manner prescribed below. Lean Factor will:
- Act expeditiously to remove, or disable access to, the Content that is claimed to be infringing or to be the subject of infringing activity; Forward the written notification to the alleged infringing party (defendant); and
- Take reasonable steps to promptly notify the Content provider that Lean Factor has removed or disabled access to the allegedly infringing Content.
If you believe that your work has been copied, adapted, reproduced, or exhibited on this website in a way that constitutes copyright infringement, or if you believe that your work has been rebroadcast, redistributed, re-streamed, encoded, or transcoded, or otherwise reproduced in a way that violates your intellectual property rights, and you would like Lean Factor to remove the allegedly infringing Content from the Lean Factor website you must provide written notice of the claimed infringing activity. Your notice must include the following information substantially (please consult your legal counsel or see the DMCA Act to confirm these requirements):
- An electronic or physical signature of the owner or of the person authorized to act on behalf of the owner of the copyright interest;
- Identification of the copyrighted work (or works) that you claim has been infringed or, if multiple copyrights, patent, and trademark work at a single online site are covered by a single notification, a representative list of such works at that site;
- A description of the material that you claim is infringing and the location where the original or an authorized copy of the copyrighted work exists (for example, the URL of the page of the website where it is lawfully posted; the name, edition, and pages of a book from which an excerpt was copied, etc.);
- A clear description of where the infringing material is located on the website and/or Lean Factor network, including as applicable its URL, so that Lean Factor can locate the material;
- Your name
- Your address
- Your telephone number
- Your email address;
- A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
- A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
NOTE: THE FOLLOWING INFORMATION IS PROVIDED SOLELY FOR NOTIFYING LEAN FACTOR, OUR DESIGNATED CONTACT OR AGENT, THAT YOUR COPYRIGHTED MATERIAL MAY HAVE BEEN INFRINGED. DO NOT SEND ANY INQUIRIES UNRELATED TO COPYRIGHT INFRINGEMENT (E.G., REQUESTS FOR TECHNICAL ASSISTANCE OR CUSTOMER SERVICE, REPORTS OR EMAIL ABUSE, ETC.) TO THE CONTACT LISTED BELOW. YOU WILL NOT RECEIVE A RESPONSE IF SENT TO THAT CONTACT. WE CAUTION YOU THAT UNDER FEDERAL LAW SECTION 512(f), IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO HEAVY CIVIL PENALTIES. THESE INCLUDE MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS FEES INCURRED BY US, BY ANY COPYRIGHT OWNER, OR BY ANY COPYRIGHT OWNER'S LICENSEE THAT IS INJURED AS A RESULT OF OUR RELYING UPON YOUR MISREPRESENTATION. YOU MAY ALSO BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY.
You agree to grant Lean Factor a non-exclusive, worldwide, royalty-free, perpetual license, with the right to sublicense, reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products or services) you submit to public areas of the Service (such as bulletin boards, forums, comments, reviews, and chat rooms) by all means and in any media now known or hereafter developed. You agree that you shall have no recourse against Lean Factor for any alleged or actual infringement or misappropriation of any proprietary right in your communication to us.
Lean Factor or Lean Factor's designated agent to receive notification of claimed infringement is:
Attn: Legal Department
5407 N Haverhill Rd #337
West Palm Beach, FL 33407
If you are a customer or Lean Factor website user who has received notice from us that your material has been removed following our receipt of a notice of claimed copyright infringement, and you are the owner of the allegedly infringing material or are otherwise authorized to use such material (including “fair use”), you may provide written counter notification to our designated agent listed above. Your counter-notification must include substantially the following information:
- Your physical or electronic signature;
- Identification of the allegedly infringing material, including the location at which the material appeared before it was removed or access to it, was disabled;
- A statement, under penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification;
- Your name
- Your address
- Your telephone number
- Your e-mail address;
- A statement that you consent to the jurisdiction of the judicial district in which you are located or of any judicial district in which Lean Factor does business and that you will accept service of process from the complaining party or its agent.
Upon receipt of written counter notification provided in the manner above, Lean Factor will:
- Promptly provide the person who provided the notification with a copy of the counter-notification, and inform that person that Lean Factor will replace the removed material or cease disabling access to it in 10 business days; and
- Replace the removed material and cease disabling access to it not less than 10, nor more than 14, business days following receipt of the counter-notification, unless the Lean Factor designated agent first receives notice from the person who submitted the notification that such person had filed an action seeking a court order to restrain the Customer from engaging in infringing activity relating to the material on Lean Factor's system or network.
Please note: Lean Factor cannot and does not judge your claims' merits (or counterclaim).
Accordingly, Lean Factor will not remove or disable access to any allegedly infringing material nor restore any material that has been removed except according to the procedure set forth herein.
Lean Factor or Lean Factor's designated agent to receive notification of Counterclaim Notification is:
Attn: Legal Department
5407 N Haverhill Rd #337
West Palm Beach, FL 33407