Last updated: January 01, 2023
INTERPRETATION AND DEFINITIONS
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.
Account means a unique account created for You to access our Service or parts of our Service.
Business, for the purpose of the CCPA (California Consumer Privacy Act), refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers' personal information, that does business in the State of California.
Company (referred to as either "the Company,” "We,” “LF,” "Us," or “the Store,” "Our" in this Agreement) refers to Lean Factor LLC, 5407 N Haverhill Rd #337, West Palm Beach FL 33407.
For the purpose of the GDPR, the Company is the Data Controller.
Consumer, for the purpose of the CCPA (California Consumer Privacy Act), means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.
Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Florida, United States
Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person who, alone or jointly with others, determines the purposes and means of processing Personal Data.
Device means any device that can access the Service, such as a computer, a cell phone, or a digital tablet.
Do Not Track (DNT) is a concept promoted by US regulatory authorities, particularly the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing Internet users to control the tracking of their online activities across websites.
Facebook Fan Page is a public profile named Lean Factor specifically created by the Company on the Facebook social network, accessible from https://www.facebook.com/ZNaturalFoods
Personal Data is any information that relates to an identified or identifiable individual.
For the purposes of GDPR, Personal Data means any information relating to You, such as a name, an identification number, location data, online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity.
For the purposes of the CCPA, Personal Data means any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
Sale, for the purpose of the CCPA (California Consumer Privacy Act), means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer's personal information to another business or a third party for monetary or other valuable consideration.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used. For the purpose of the GDPR, Service Providers are considered Data Processors.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Lean Factor, accessible from https://www.znaturalfoods.com
You means the individual accessing or using the Service, the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User, as you are the individual using the Service.
COLLECTING AND USING YOUR PERSONAL DATA
TYPES OF DATA COLLECTED
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Bank account/Credit card information to pay for products and/or services within the Service
- Usage Data
When You pay for a product and/or a service via bank transfer or credit card, We may ask You to provide information to facilitate this transaction and to verify Your identity. Such information may include, without limitation:
- Date of birth
- Passport or National ID card
- Bank card statement
- Other information linking You to an address
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Information from Third-Party Social Media Services
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:
If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities, or Your contact list associated with that account.
Tracking Technologies and Cookies
USE OF YOUR PERSONAL DATA
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including monitoring the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers, and general information about other goods, services, and events that we offer similar to those you have already purchased or enquired about unless you have opted not to receive such information.
To manage Your requests: To attend to and manage Your requests to Us.
To deliver targeted advertising to You: We may use Your information to develop and display content and advertising (and work with third-party vendors who do so) tailored to Your interests and/or location and to measure its effectiveness.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to show advertisements to You to help support and maintain Our Service, to advertise on third party websites to You after You visit our Service, for payment processing, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With business partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.
With other users: when You share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures, and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You, and view Your profile.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
RETENTION OF YOUR PERSONAL DATA
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or improve the functionality of Our Service. We are legally obligated to retain this data for longer periods.
TRANSFER OF YOUR PERSONAL DATA
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This information may be transferred to - and maintained on - computers outside your state, province, country, or other governmental jurisdiction where the data protection laws may differ from yours.
DISCLOSURE OF YOUR PERSONAL DATA
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
SECURITY OF YOUR PERSONAL DATA
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
DETAILED INFORMATION ON THE PROCESSING OF YOUR PERSONAL DATA
The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process, and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
We may use third-party Service providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
Firebase is an analytics service provided by Google Inc.
We also encourage you to review Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245
For more information on what type of information Firebase collects, please visit the How Google uses data when you use our partners' sites or apps webpage: https://policies.google.com/technologies/partner-sites
Flurry Analytics service is provided by Yahoo! Inc.
You can opt-out from Flurry Analytics service to prevent Flurry Analytics from using and sharing your information by visiting the Flurry's Opt-out page: https://developer.yahoo.com/flurry/end-user-opt-out/
Mixpanel is provided by Mixpanel Inc.
You can prevent Mixpanel from using your information for analytics purposes by opting out. To opt out of Mixpanel service, please visit this page: https://mixpanel.com/optout/
Unity Analytics is provided by Unity Technologies.
You can prevent Unity Analytics from using your information by opting out. To opt out of Unity Analytics, please visit this page: https://unity3d.com/legal/privacy-policy
You may opt out of all personalized advertising by enabling privacy features on Your mobile devices, such as Limit Ad Tracking (iOS) and Opt-Out of Ads Personalization (Android). See Your mobile device Help system for more information.
We may use Service Providers to show advertisements to You to help support and maintain Our Service.
Google AdSense & DoubleClick Cookie
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/
AdMob by Google
AdMob by Google is provided by Google Inc.
You can opt-out from the AdMob by Google service by following the instructions described by Google: https://support.google.com/ads/answer/2662922?hl=en
Bing Ads is an advertising service provided by Microsoft Inc.
You can opt-out from Bing Ads by following the instructions on the Bing Ads Opt-out page: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
AdButler is an advertising service provided by Sparklit Networks Inc.
Unity Technologies provide Unity Ads.
You can prevent Unity Ads from using your information by opting out. To opt out of Unity Analytics, please visit this page: https://unity3d.com/legal/privacy-policy
You may opt out of all personalized advertising by enabling privacy features on Your mobile devices, such as Limit Ad Tracking (iOS) and Opt-Out of Ads Personalization (Android). See Your mobile device Help system for more information.
We may use Your Personal Data to contact You with newsletters, marketing or promotional materials, and other information that may interest you. You may opt out of receiving any or all of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
We may use Email Marketing Service Providers to manage and send emails to You.
Mailchimp is an email marketing sending service provided by The Rocket Science Group LLC.
Klaviyo is an email marketing sending service provided by klaviyo.
Attentive is an SMS/text marketing sending service provided by Attentive Mobile Inc.
AWeber is an email marketing sending service provided by AWeber Communications.
Mailgun, Mailjet, Email on Acid, and InboxReady
Mailgun is an email marketing sending service provided by Sinch Email.
GetResponse is an email marketing sending service provided by GetResponse.
We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g., payment processors).
Apple Store In-App Payments
Google Play In-App Payments
When You use Our Service to pay for a product and/or service via bank transfer, We may ask You to provide information to facilitate this transaction and verify Your identity.
These third-party vendors collect, store, use, process, and transfer information about Your activity on Our Service in accordance with their Privacy Policies and to enable Us to:
- Measure and analyze traffic and browsing activity on Our Service
- Show advertisements for our products and/or services to You on third-party websites or apps
- Measure and analyze the performance of Our advertising campaigns
Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit You to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:
- The NAI's opt-out platform: http://www.networkadvertising.org/choices/
- The EDAA's opt-out platform http://www.youronlinechoices.com/
- The DAA's opt-out platform: http://optout.aboutads.info/?c=2&lang=EN
You may opt out of all personalized advertising by enabling privacy features on Your mobile devices, such as Limit Ad Tracking (iOS) and Opt-Out of Ads Personalization (Android). See Your mobile device Help system for more information.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
The third-party vendors We use are:
Google Ads (AdWords)
Google Inc provides Google Ads (AdWords) remarketing service.
You can opt out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on allows visitors to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
Bing Ads Remarketing
Microsoft Inc provides Bing Ads remarketing service.
You can opt out of Bing Ads interest-based ads by following their instructions: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Twitter remarketing service is provided by Twitter Inc.
You can opt out of Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/516147308587266
To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
Pinterest Inc provides Pinterest remarketing services.
You can opt out of Pinterest's interest-based ads by enabling the "Do Not Track" functionality of your web browser or by following Pinterest instructions: http://help.pinterest.com/en/articles/personalization-and-data
AdRoll remarketing service is provided by NextRoll, Inc.
You can opt-out of AdRoll remarketing by visiting this AdRoll Advertising Preferences web page: http://info.evidon.com/pub_info/573?v=1&nt=1&nw=false or the Opt-Out of Personalized
Advertising web page: https://help.adroll.com/hc/en-us/articles/216599538-Opting-Out-of-Personalized-Advertising
Perfect Audience remarketing service is provided by NowSpots Inc.
You can opt out of Perfect Audience remarketing by visiting these pages: Platform Opt-out (http://pixel.prfct.co/coo) and Partner Opt-out (http://ib.adnxs.com/optout).
AppNexus remarketing service is provided by AppNexus Inc.
You can opt out of AppNexus remarketing by visiting the Privacy & the AppNexus Platform web page: https://www.appnexus.com/platform-privacy-policy
USAGE, PERFORMANCE, AND MISCELLANEOUS
We may use third-party Service Providers to provide better improvement of our Service.
We use an invisible captcha service named reCAPTCHA. reCAPTCHA is operated by Google.
The reCAPTCHA service may collect information from You and from Your Device for security purposes.
Mouseflow is a session replay and heatmap tool that shows how visitors click, move, scroll, browse, and pay attention on websites. The service is operated by ApS.
Mouseflow service may collect information from Your device.
FreshDesk is a customer support software. The service is operated by Freshworks, Inc.
FreshDesk service may collect information from Your Device.
Google Places is a service that returns information about places using HTTP requests. It is operated by Google.
Google Places service may collect information from You and from Your Device for security purposes.
APC Postal Logistics
LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER GDPR
We may process Personal Data under the following conditions:
Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
Vital interests: Processing Personal Data is necessary to protect Your vital interests or another natural person.
Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.
In any case, the Company will gladly help clarify the specific legal basis that applies to the processing, particularly whether the provision of Personal Data is a statutory or contractual requirement or a requirement necessary to enter into a contract.
YOUR RIGHTS UNDER THE GDPR
The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.
Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request the deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please Contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
Object to processing of Your Personal Data. This right exists where We are relying on legitimate interest as the legal basis for Our processing. There is something about Your particular situation which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
Request the erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
Request the transfer of Your Personal Data. We will provide to You or a third-
party You have chosen Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
Withdraw Your consent. You have the right to withdraw Your consent to use your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.
EXERCISING OF YOUR GDPR DATA PROTECTION RIGHTS
You may exercise Your rights of access, rectification, cancellation, and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.
You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.
FACEBOOK FAN PAGE
DATA CONTROLLER FOR THE FACEBOOK FAN PAGE
The Company is the Data Controller of Your Personal Data collected while using the Service. As an operator of the Facebook Fan Page https://www.facebook.com/ZNaturalFoods, the Company and the operator of the social network Facebook are Joint Controllers.
The Company has entered into agreements with Facebook that define the terms for using the Facebook Fan Page, among other things. These terms are mostly based on the Facebook Terms of Service: https://www.facebook.com/terms.php
We use the Facebook Insights function in connection with the operation of the Facebook Fan Page and on the basis of the GDPR to obtain anonymized statistical data about Our users.
For this purpose, Facebook places a Cookie on the user’s device visiting Our Facebook Fan Page. Each Cookie contains a unique identifier code and remains active for a period of two years, except when it is deleted before the end of this period.
Facebook receives, records, and processes the information stored in the Cookie, especially when the user visits the Facebook services, services that are provided by other members of the Facebook Fan Page, and services by other companies that use Facebook services.
CATEGORIES OF PERSONAL INFORMATION COLLECTED
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of personal information that we may have collected from California residents within the last twelve (12) months.
Please note that the categories and examples provided in the list below are those defined in the CCPA. This does not mean that all examples of that category of personal information were, in fact, collected by Us but reflects our good-faith belief, to the best of our knowledge, that some of that information from the applicable category may be and may have been collected. For example, certain categories of personal information would only be collected if You provided such personal information directly to Us.
Category A: Identifiers.
Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver's license number, passport number, or other similar identifiers.
Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
Category C: Protected classification characteristics under California or federal law.
Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth, and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
Category D: Commercial information.
Examples: Records and history of products or services purchased or considered.
Category E: Biometric information.
Examples: Genetic, physiological, behavioral, and biological characteristics or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
Category F: Internet or other similar network activity.
Examples: Interaction with our Service or advertisement.
Category G: Geolocation data.
Examples: Approximate physical location.
Category H: Sensory data.
Examples: Audio, electronic, visual, thermal, olfactory, or similar information.
Category I: Professional or employment-related information.
Examples: Current or past job history or performance evaluations.
Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
Category K: Inferences drawn from other personal information.
Examples: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Under CCPA, personal information does not include:
- Publicly available information from government records
- Deidentified or aggregated consumer information
- Information excluded from the CCPA's scope, such as:
- Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data
- Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994
SOURCES OF PERSONAL INFORMATION
We obtain the categories of personal information listed above from the following categories of sources:
Directly from You. For example, from the forms You complete on our Service, preferences You express or provide through our Service, or from Your purchases on our Service.
Indirectly from You. For example, from observing Your activity on our Service.
Automatically from You. For example, through cookies, our Service Providers, or We set on Your Device as You navigate through our Service to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
From Service Providers. For example, third-party vendors to monitor and analyze the use of our Service, third-party vendors to provide advertising on our Service, third-party vendors to deliver targeted advertising to You, third-party vendors for payment processing, or other third-party vendors that We use to provide the Service to You.
USE OF PERSONAL INFORMATION FOR BUSINESS PURPOSES OR COMMERCIAL PURPOSES
We may use or disclose personal information We collect for "business purposes" or "commercial purposes" (as defined under the CCPA), which may include the following examples:
- To operate our Service and provide You with our Service.
- To provide You with support and respond to Your inquiries, including investigating and addressing Your concerns and monitoring and improving our Service.
- To fulfill or meet the reason, You provided the information. For example, if You share Your contact information to ask a question about our Service, We will use that personal information to respond to Your inquiry. If You provide Your personal information to purchase a product or service, We will use that information to process Your payment and facilitate delivery.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to You when collecting Your personal information or as otherwise set forth in the CCPA.
- For internal administrative and auditing purposes.
- To detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity, including, when necessary, prosecuting those responsible for such activities.
Please note that the examples provided above are illustrative and not intended to be exhaustive. Please refer to the "Use of Your Personal Data" section for more details on how we use this information.
DISCLOSURE OF PERSONAL INFORMATION FOR BUSINESS PURPOSES OR COMMERCIAL PURPOSES
We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes:
- Category A: Identifiers
- Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
- Category D: Commercial information
- Category F: Internet or other similar network activity
Please note that the categories listed above are those defined in the CCPA. This does not mean that all examples of that category of personal information were, in fact, disclosed but reflects our good-faith belief, to the best of our knowledge, that some of that information from the applicable category may be and may have been disclosed.
When We disclose personal information for a business or a commercial purpose, We enter a contract that describes the purpose and requires the recipient to keep that personal information confidential and not use it for any purpose except performing the contract.
SALE OF PERSONAL INFORMATION
As defined in the CCPA, "sell" and "sale" mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's personal information by the business to a third party for valuable consideration. This means that We may have received some kind of benefit in return for sharing personal information, but not necessarily a monetary benefit.
Please note that the categories listed below are those defined in the CCPA. This does not mean that all examples of that category of personal information were, in fact, sold but reflects our good-faith belief, to the best of our knowledge, that some of that information from the applicable category may be and may have been shared for value in return.
We may sell and may have sold in the last twelve (12) months the following categories of personal information:
- Category A: Identifiers
- Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
- Category D: Commercial information
- Category F: Internet or other similar network activity
SHARE OF PERSONAL INFORMATION
We may share Your personal information identified in the above categories with the following categories of third parties:
- Service Providers
- Payment processors
- Our affiliates
- Our business partners
- Third-party vendors to whom You or Your agents authorize Us to disclose Your personal information in connection with products or services We provide to You
SALE OF PERSONAL INFORMATION OF MINORS UNDER 16 YEARS OF AGE
We do not sell the personal information of Consumers We actually know are less than 16 years of age unless We receive affirmative authorization (the "right to opt-in") from either the Consumer who is between 13 and 16 years of age or the parent or guardian of a Consumer less than 13 years of age. Consumers who opt into selling personal information may opt out of future sales at any time. To exercise the right to opt out, You (or Your authorized representative) may submit a request to Us by contacting Us.
If You have reason to believe that a child under the age of 13 (or 16) has provided Us with personal information, please contact Us with sufficient detail to enable Us to delete that information.
YOUR RIGHTS UNDER THE CCPA
The CCPA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:
- The right to notice. You have the right to be notified of which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
- The right to request. Under CCPA, You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes, and share of personal information. Once We receive and confirm Your request, We will disclose to You:
- The categories of personal information We collected about You
- The categories of sources for the personal information We collected about You
- Our business or commercial purpose for collecting or selling that personal information
- The categories of third parties with whom We share that personal information
- The specific pieces of personal information We collected about You
- If we sold Your personal information or disclosed Your personal information for a business purpose, We will disclose to You:
- The categories of personal information categories sold
- The categories of personal information categories disclosed
- The right to say no to the sale of Personal Data (opt-out). You have the right to direct Us not to sell Your personal information. To submit an opt-out request, please contact Us.
- The right to delete Personal Data. You have the right to request the deletion of Your Personal Data, subject to certain exceptions. Once We receive and confirm Your request, We will delete (and direct Our Service Providers to delete) Your personal information from our records unless an exception applies. We may deny Your deletion request if retaining the information is necessary for Us or Our Service Providers to:
- Complete the transaction for which We collected the personal information, provide a good or service that You requested, take actions reasonably anticipated within the context of our ongoing business relationship with You, or otherwise perform our contract with You.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws when the information's deletion may likely render impossible or seriously impair the research's achievement if You previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on Your relationship with Us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which You provided it.
- The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your consumer's rights, including by:
- Denying goods or services to You
- Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties
- Providing a different level or quality of goods or services to You
- Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services
EXERCISING YOUR CCPA DATA PROTECTION RIGHTS
If You are a California resident You can make a Request to Know or a Request to Delete under the CCPA by submitting a Privacy Request on this page: https://www.znaturalfoods.com/pages/ccpa-opt-out
You may also exercise any of Your rights under the CCPA, and if You are a California resident,
You can contact Us:
- By email: firstname.lastname@example.org
- By visiting this page on our website: https://www.znaturalfoods.com/pages/contact-support
- By phone number: 1-888-963-6637
Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information.
Your request to Us must:
- Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected personal information or an authorized representative
- Describe Your request with sufficient detail that allows Us to understand, evaluate, and respond to it properly
We cannot respond to Your request or provide You with the required information if we cannot:
- Verify Your identity or authority to make the request
- And confirm that the personal information relates to You
We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.
Any disclosures We provide will only cover the 12-month period preceding the verifiable request's receipt.
For data portability requests, We will select a format to provide Your personal information that is readily usable and should allow You to transmit the information from one entity to another entity without hindrance.
DO NOT SELL MY PERSONAL INFORMATION
You have the right to opt out of the sale of Your personal information. Once We receive and confirm a verifiable consumer request from You, we will stop selling Your personal information. To exercise Your right to opt out, please contact Us.
The Service Providers we partner with (for example, our analytics or advertising partners) may use technology on the Service that sells personal information as defined by the CCPA law. If you wish to opt out of using Your personal information for interest-based advertising purposes and these potential sales as defined under CCPA law, you may do so by following the instructions below.
Please note that any opt-out is specific to the browser You use. You may need to opt out of every browser that You use.
You can opt-out of receiving ads that are personalized as served by our Service Providers by following our instructions presented on the Service:
- The NAI's opt-out platform: http://www.networkadvertising.org/choices/
- The EDAA's opt-out platform http://www.youronlinechoices.com/
- The DAA's opt-out platform: http://optout.aboutads.info/?c=2&lang=EN
The opt-out will place a cookie on Your computer that is unique to the browser You use to opt-out. If you change browsers or delete the cookies saved by your browser, You will need to opt out again.
Your mobile device may give You the ability to opt-out of the use of information about the apps You use to serve You ads that are targeted to Your interests:
- "Opt-out of Interest-Based Ads" or "Opt-out of Ads Personalization" on Android devices
- "Limit Ad Tracking" on iOS devices
You can also stop the collection of location information from Your mobile device by changing the preferences on Your mobile device.
"DO NOT TRACK" POLICY AS REQUIRED BY CALIFORNIA ONLINE PRIVACY PROTECTION ACT (CALOPPA)
Our Service does not respond to Do Not Track signals.
However, some third-party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting your web browser’s preferences or settings page.
CHILDREN'S ONLINE PRIVACY PROTECTION ACT (“COPPA”)
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
YOUR CALIFORNIA PRIVACY RIGHTS (CALIFORNIA'S SHINE THE LIGHT LAW)
Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties direct marketing purposes.
If you'd like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.
CALIFORNIA PRIVACY RIGHTS FOR MINOR USERS (CALIFORNIA BUSINESS AND PROFESSIONS CODE SECTION 22581)
California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services, or applications to request and obtain removal of content or information they have publicly posted.
To request the removal of such data, and if You are a California resident, You can contact Us using the contact information provided below and include the email address associated with Your account.
Be aware that Your request does not guarantee the complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.
LINKS TO OTHER WEBSITES
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We provide email links throughout our site that allow you to contact us directly with any questions or comments you may have. We read every message sent in and try to reply promptly to everyone. The information you send us is used to respond directly to your questions and comments. We also keep your email correspondence on file to serve you better should you have additional questions in the future. Your personal information is only shared with third parties (including manufacturers) with your explicit permission.
- By email: email@example.com
- By visiting this page on our website: https://www.leanfactor.com/pages/contact-support
- By phone number: 1-800-818-7115
What is Proposition 65?
Proposition 65 (“Prop 65”) is a California law formally known as the Safe Drinking Water and Toxic Enforcement Act. Prop 65 is a unique California only “right to know” law that requires products sold in California or online to California customers to bear warning notices about potential exposure to any of the over 1,000 substances listed by the state as causing cancer, birth defects or other reproductive harm. The list includes synthetic and naturally occurring chemicals that are found in common household products including food, drugs and other products. Products containing lead, cadmium or other listed substances, even in very small amounts, must have a California Proposition 65 warning. If your shipping address is in California you must agree that you understand and consent to the following which applies to every product we ship to California:
California Proposition 65 WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov/food
California Proposition 65 WARNING: Consuming this product can expose you to chemicals, including lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For further information go to www.P65Warnings.ca.gov/food
For additional information about California Proposition 65 see http://www.oehha.ca.gov/prop65.html
Prop 65 warnings may be required for any product that exposes an individual in California to any chemical listed under the law. This is not just about food but includes any item that has the possibility of having any of these "chemicals". This includes electrical wires, jewelry, padlocks, schools, dishes, flashlights, coffee shops, clothing, cars, restaurants, TV’s, furniture, alcohol, diesel engines, amusement parks, parking lots, hardware stores, gas stations, hospitals, and just about any decent-sized business. Even testosterone and estrogen which are naturally produced by your body are listed in Prop 65.
Prop 65 does not ban any products from sale in California; it simply requires warning labels or signage whenever exposure could cause more than “one excess case of cancer in 100,000 individuals exposed to the chemical over a 70-year lifetime.” That allows anybody to bring a case by finding a listed chemical in a product even if it is present in an amount 1,000 times below the “no observable effect” level. A company can prove the level is meaninglessly low, but that is quite costly to do in court. Most companies end up settling with the plaintiff (even when they are not liable) to avoid the expense of litigation and then add the warning labels to everything.
Lawsuits to enforce Prop 65 against manufacturers may be instituted by the State of California, or much more frequently by private “bounty hunters” and their attorneys who profit from the law. Recently, the dietary supplement industry has been subject to aggressive enforcement by private Proposition 65 bounty hunters over the alleged lead and other heavy metals contained in various supplement products. Lead is a naturally occurring element that is found throughout the entire environment, including in soils where it can be taken up by natural plants and herbs. Many plants, plant extracts, and minerals used in dietary supplement products contain some level of lead, a chemical listed under Proposition 65. Detectable lead can also be found in a variety of food products that are generally considered part of a healthy diet, including fruit juice, seaweed, ginger, and chocolate, all of which have also been the subject of Proposition 65 enforcement.
Detectable lead can be found in almost every food you have eaten in your entire life including carefully selected and sourced superfoods. None of these elements are added by Lean Factor, which follows good manufacturing practices to minimize or eliminate any contamination.
Under federal laws, the federal government cannot take action to limit the use of a chemical unless it has been proven unsafe. So a chemical is generally considered safe unless there is scientific evidence to the contrary. But under California Prop 65, the presumption of culpability is flipped so a company must prove its product is safe and free of all 800 chemicals.
The reason you now see this label on our foods is that, after many years and many lawsuits, the group of attorneys, who had much to do with putting this law into play, are running out of companies in California to sue. They are now pursuing and trying to extract money out of any company that ships its products to California. In the near future, you will begin noticing these warnings on almost everything from every company in the state of California.
Here is what makes this absurd. The FDA, USDA, European Union, and World Health Organization do not agree with this law and found no scientific merit to back it up. Everything we eat contains tiny amounts of heavy metals (defined as chemicals under Prop 65) due to the fact that this is simply the state of our natural environment. The FDA has set guidelines on what is considered safe for many of these items in question and we laboratory test every batch of every product we receive to ensure it not only meets but exceeds these federal requirements.
This law was originally created by the state of California to protect the consumer but now some unscrupulous lawyers are taking advantage for personal profit rather than a true concern to safeguard the consumer. In 2008 the average settlement was $123,000 and for those companies that try to defend themselves in court, the costs are even higher. The vast majority to these settlement costs end up in the pockets of the attorneys, who brought the case, as legal fees. For this reason, we have been forced to put the warning labels on any product we ship to the state of California even if the naturally occurring levels of heavy metals are well below Prop 65 levels.
In conclusion, we at Lean Factor understand that due to the state of our environment, you the consumer, need to be proactive in order to have vibrant health. As a health coach, Master Herbalist, and Director of Education at Lean Factor, I have produced guidelines that you may want to consider in order to achieve this goal. Most importantly we need to focus on how the body responds to external stressors, especially the ones we have no control over. In order to support the body's ability to have a healthy stress response the following guidelines will be very helpful:
● The daily use of adaptogen and tonic herbs and foods
● Nourishing our bodies with real whole foods in order to give us the tools to function at optimal levels
● Nourishing our detoxification pathways in order to keep them working at optimal levels
● Practice healthy relaxing activities like yoga, meditation, talk therapy, music, light & dance therapy
● Maintain adequate hydration status which assists the detoxification processes
● Finally, through the consumption of quality food-based protein and daily forms of strength training to keep as much lean muscle tissue on our body as possible
Remember toxins store up in fat tissue so the less we have the better.
I hope this information helps settle any concerns you may have about Prop 65 and these warning labels.
To learn more about California Prop 65 please visit these sites:
The list of companies and products cited for non-compliance to Prop 65 is long and growing. Below are a few examples of companies in the nutritional supplement industry that have been pursued for Prop 65 violations by unscrupulous lawyers driven by profit rather than public health:
Advanced Nutrient Science
Advance Physicians Formula (NHK Laboratories)
AL Global Corporation
Alfa Vitamins Lab
ALL ONE Nutritech
Aloe Vera of America
Amazon Herb Company
American BodyBuilding Products
Arbonne International (Arbonne Essentials)
Arise & Shine Herbal Products
AST Sport Science
ATF Fitness Products
Beauty & Health International
Biotics Research Corporation
Bristol Farms Pure Synergy
Continental Vitamin Company
Creations Garden Natural Products
Dr. Schulze’s American Botanical Pharmacy
EarthLab (Wise Woman Herbals)
Full Green Circle
Garden of Life
General Nutrition Centers
Genisoy Food Company
GHC ND Operations
Global Healing Center
Golden Flower Chinese Herbs
Golden Neo-Life Diamite International
Good Life International
Great American Products
Health Body Services
Healthy Body Services
Healthy Natural Systems International
Heritage Health Products Company
ICA Health (Dr. Wilson’s Original Formulations)
Inner Health Group
Institute for Vibrant Living
Integrated Sports Science
Integrity Health Group
It Works Global
Kan Herb Company
Life Extension (XtendOLife)
Life Force International
Max Muscle Sports Nutrition
MET-Rx Engineered Nutrition
Mountain Rose Herbs
Natura Health Products
Naturade Operating Corporation
Nature’s Answer (Greens Today, Tru Cleanse, etc.)
Nature’s Herb Company
Nature’s Sunshine Products
Nature’s Way Products
New England Greens
Nu Skin Enterprises
Organic By Nature
Organic India USA
Ortho Molecular Products
Promax Nutrition Corporation
Pure Planet Products
ReNew Life Formulas
Robbins Research International
Self Health Resource Center (Dr. Clark Store)
Sonne’s Organic Foods
Tao of Wellness
The Clean Program Corp.
The Synergy Company
Trace Minerals Research
TRC Nutritional Laboratories
United Herbal Sciences
United States Nutrition
Vega (Sequel Naturals)
Vitamin Research Products
Wellness Watchers Global
WellNX Life Sciences
Windmill Health Products
World Health Products
A Few Distributors:
Swanson Health Products
PLEASE READ THESE TERMS AND CONDITIONS OF USE AND SERVICE CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.
Material Terms: As provided in greater detail in this TOU (and without limiting the express language of this TOU), you acknowledge the following:
- The Site is provided “as is” without warranties of any kind and LF’s liability to you is limited; and
- We will resolve disputes arising under this TOU through binding arbitration. By accepting this TOU, as provided in greater detail in the Binding Arbitration Section of this TOU, you and LF are each waiving the right to a trial by jury or to participate in a class action
These TOU of use may NOT be altered, supplemented, or amended by using any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for product(s) that is subject to additional or altered Terms and conditions will be null and void unless otherwise agreed to in a written agreement signed by both Customer and Lean Factor.
THIS AGREEMENT AND ANY SALES THEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF FLORIDA WITHOUT REGARD TO CONFLICTS OF LAW.
The products, claims, reviews, and testimonials made about products and services on or through this site have not been evaluated by Lean Factor or the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. The information provided on this site and any information contained on or in any product label or packaging are for informational purposes only. It is not intended as a substitute for advice from your physician or other healthcare professionals. You should not use the information on this site for diagnosis or treatment of any health problem or prescription of any medication or other treatment. You should consult with a healthcare professional before using our products, starting any diet, exercise, or supplementation program, taking any medication, or if you suspect you have a health problem or have a family history of health problems. Individual results may vary. Lean Factor urges you to seek the advice of a qualified professional for any health concern lasting more than two weeks and to share with your provider any information pertaining to your health and well-being, including the use of supplemental nutrition. You should not stop taking any medication without first consulting your physician.
Shopping. All e-commerce is brought to you by Lean Factor or an operational service provider and Affiliate under this Agreement. We have no responsibility or liability whatsoever for goods or services you may obtain from or through other websites or web pages, even if you were directed or linked to such a site or page through the Site, nor are we responsible for assisting you in correcting any problem you may experience with Products if you do not notify us within the 30 days for any goods or services not obtained directly on the Site. You agree that your sole and exclusive remedy and our sole, exclusive, and maximum liability arising from or relating in any way to any Product shall be the amount you actually paid us (or our suppliers, operational service providers, or other e-commerce partners) for it. EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT, WE EXPRESSLY DISCLAIM ANY AND ALL LIABILITY ARISING FROM OR RELATING IN ANY WAY TO ANY AND ALL PRODUCTS. EXCEPT AS SPECIFICALLY MADE IN WRITING, WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES OF ANY AND EVERY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO ANY AND ALL PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Products may be purchased while supplies last. If a Product is listed at an incorrect quantity or price or with incorrect information, we reserve the right to refuse or cancel orders placed for that Product without any liability to Us, whether or not the order has been confirmed and even if your account has been charged (in which event we will issue a credit to your account in the amount of the charge).
Authorized Distributor and Warranty Statement. LF is firmly committed to providing our customers with safe and reliable products through authorized dealers. Unfortunately, LF products are sometimes sold by companies that are not authorized to do so. Goods sold by these unauthorized companies may not always be purchased from LF. Due to the nature of the goods sold by unauthorized distributors and their business practices, products sold by unauthorized distributors are not entitled to LF warranty coverage. We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. We urge you to use diligence when selecting a dealer to make your purchase.
Our policy is to honor product warranties only on products purchased from LF or an authorized LF dealer and only accompanied by a receipt or proof of purchase. If you purchase a LF product or Service from an unauthorized dealer or if the original serial number has been removed, defaced, or altered, your LF warranty will not be valid.
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Our creation or transmission of order confirmation does not signify acceptance of your order nor constitute a binding confirmation of an offer to sell any Product. We reserve the right to accept or decline your order for any reason up until the product is actually delivered to you. We reserve the right at any time, without prior notice, to limit or reduce the quantity you ordered of any Product, and we will notify you if we do so. All orders over $500.00 (U.S.) must obtain pre-approval with an acceptable payment method, as established by our credit and authorization policies and practices in effect at the time of your order. We may contact you and require additional information before granting such pre-approval. We reserve the right to refuse, cancel, or seek the return of any purchased products in violation of the foregoing restrictions.
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Shipping Charges; Taxes. Separate charges for shipping and handling will be shown on Lean Factor invoice(s). Unless Customer provides Lean Factor with a valid and correct tax exemption certificate applicable to the product ship-to location prior to Lean Factor's acceptance of the order, the Customer is responsible for sales and all other taxes associated with the order; however, designated, except for Lean Factor franchise taxes and taxes on Lean Factor net income. If applicable, a separate charge for taxes will be shown on the Lean Factor invoice.
Products. Lean Factor policy is one of the ongoing product updates and revisions, often daily. Product descriptions and labeling may have inaccuracies or incorrect nutrition facts, information, and claims. Lean Factor may revise and discontinue products at any time. Lean Factor reserves the right to limit order quantity at any time without notice. Prices and promotions are subject to change without notice. Lean Factor may source products from different suppliers around the world. We do our best to maintain the accuracy of the information on our website, but sometimes, things could be improved. If you see an error in a product description, label, or misrepresentation, please contact us so we can correct the error immediately.
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Limitation of Liability. Lean Factor IS NOT LIABLE FOR ANY REASON FOR ANY BARGAINED-FOR EXCHANGE VIOLATION, DAMAGES, MEDICAL EXPENSES, LOSS, SICKNESS, OR INJURY THAT ACCOMPANY OR RESULT FROM YOUR USE OF ITS SITE, SERVICES, SERVICE PROVIDERS' PRODUCTS, INFORMATION, PRODUCT LABELS, NUTRITION FACTS, PRODUCT DESCRIPTIONS, FALSE BENEFITS, LINKS, FALSE CHARACTERISTICS, RECOMMENDATIONS, REPRESENTATIVES ADVICE, FALSE STATEMENTS, VIDEOS, OR SUGGESTIONS. Lean Factor WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, LEGAL BILLS, OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. THESE INCLUDE (BUT ARE NOT LIMITED TO) DAMAGES OR INJURY CAUSED BY ANY... USE OF (OR INABILITY TO USE) THE SITES, USE OF (OR INABILITY TO USE) ANY SITE TO WHICH YOU HYPERLINK FROM OUR SITES; FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR... LINE FAILURE. KEEP IN MIND THAT WE ARE NOT LIABLE FOR ANY DAMAGES, INCLUDING DAMAGES INTENDED TO COMPENSATE SOMEONE DIRECTLY FOR A LOSS OR INJURY; DAMAGES REASONABLY EXPECTED TO RESULT FROM A LOSS OR INJURY (LEGALLY, "CONSEQUENTIAL DAMAGES"); OTHER MISCELLANEOUS DAMAGES AND EXPENSES RESULTING DIRECTLY FROM A LOSS OR INJURY (LEGALLY, "INCIDENTAL DAMAGES"). FURTHERMORE, WE AND OUR SERVICE PROVIDERS ARE NOT LIABLE EVEN IF WE'VE BEEN MISLEADING, NEGLIGENT, OR DECEPTIVE OR OUR AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES -- OR BOTH.
Binding arbitration; waiver of class action rights; severability. Binding arbitration is a means of having an independent third party resolve a Covered Dispute without using the court system, judges, or juries. Either You (“Customer,” reseller, wholesaler, consumer, and website visitor) or We (“Lean Factor” including Lean Factor assignees, agents, employees, consultants, independent contractors, officers, parent companies, sister companies, directors, shareholders, subsidiaries, members, affiliates, predecessors and successors, suppliers and Licensors (collectively the "Service Providers")) may require the submission of a Covered Dispute to binding arbitration at any reasonable time. You and Lean Factor agree that if a Dispute, Claim, disagreement, misunderstanding, or controversy (collectively referred to as Dispute), whether in contract, tort, or otherwise, whether pre-existing, present, or future and including statutory, common law, intentional tort and equitable claims, arises between you and Lean Factor, upon demand by either you or Lean Factor, the Dispute shall be resolved exclusively and finally by the following binding arbitration process. However, Lean Factor shall not initiate arbitration to collect a debt but reserves the right to arbitrate all other disputes. A “Dispute” is any unresolved disagreement between you and Lean Factor, whether or not you have made a purchase. It includes but is not limited to any losses or disagreement relating in any way to Lean Factor, its SITE, Service, Service Providers, products, related services, related purchase, expenses, damages, costs, loss of investments, Certificate of Analysis results (CoA), legal fees, medical fees, advertising, marketing, product country of origin, product nutrition facts and supplement facts panels, product taste, product color, product smell, product consistency, promotions, product descriptions, product testing, product labels, custom product blends, custom packaging, product claims, product quality, product purity, product contamination, laboratory tests and reports, product additives, product mix-ups, product heavy metal content, California Proposition 65 (California Safe Drinking Water and Toxic Enforcement Act of 1986), website performance, website content written and implied, arising from or relating to disagreements about the meaning or application of this Agreement, its interpretation, or the breach, termination or validity thereof, and the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties. It includes claims based on breach of express or implied warranties, broken promises, bargained-for-exchange illusory promises, deceptions, misrepresentations, misinformation, miscommunication, contracts, torts, or other wrongful actions. It also includes statutory, common law, and equitable claims. This Arbitration Agreement shall survive the payment or closure of your Account and discontinuation of use of the Site, Services, and Service Providers. You understand and agree that, by entering into this TOU, You and LF are each waiving the right to a trial by jury before a public court judge or to participate in a class action and that this agreement shall be subject to and governed by the federal arbitration act. As the sole exception to this Arbitration Agreement, you and Lean Factor retain the right to pursue any dispute within that court’s jurisdiction in small claims court. If either you or Lean Factor fails to submit to binding arbitration following lawful demand, the party failing bears all costs and expenses incurred by the other in compelling arbitration.
Arbitration Procedure; Severability. Either you or Lean Factor may submit a Dispute to binding arbitration at any time, notwithstanding that a lawsuit or other proceeding has been previously commenced. Neither you nor Lean Factor shall be entitled to join or consolidate disputes by or against others in any arbitration, to include in any arbitration any dispute as a representative or member of a class, or to act in a private attorney general capacity. Each arbitration, including the selection of the arbitrator(s), shall be administered by America Arbitration Association (AAA) ( https://www.adr.org/ ), JAMS ( https://www.jamsadr.com/ ), FORUM ( http://www.adrforum.com/ ), or such other administrator as you and Lean Factor may mutually agree to (AAA, JAMS, NAF or such other mutually agreeable administrator to be referred to hereinafter as the “Arbitration Administrator”). To the extent that there is any variance between the Arbitration Administrator's Rules and this Arbitration Agreement, this Arbitration Agreement shall control. The arbitrator(s) must be members of the state bar where the arbitration is held, with expertise in the substantive laws applicable to the subject matter of the Dispute. No arbitrator or other parties to an arbitration proceeding may disclose the arbitration's existence, content, or results, except for disclosures of information required in the ordinary course of business or permitted by applicable law or regulation. This provision will be liberally construed to enforce this Arbitration Provision. You and Lean Factor (the “Parties”) agree that in this relationship: (1) The Parties are participating in transactions involving interstate commerce; and (2) This Arbitration Agreement and any resulting arbitration are governed by the provisions of the Federal Arbitration Act (Title 9 of the United States Code), and, to the extent, any provision of that Act is inapplicable, unenforceable or invalid, the laws of the state of Florida will apply.
You and We each agree to take all steps and execute all documents necessary to implement arbitration proceedings. The arbitrator may hear and rule on appropriate dispositive motions as part of the arbitration proceeding, such as motions for judgments on the pleadings, summary judgment, or partial summary judgment. To the extent feasible, the Arbitration Administrator, the arbitrators, You, and We must take any necessary action to ensure that an arbitration proceeding, as described in this Arbitration Provision, is completed within 180 days of filing the Covered Dispute with the Arbitration Administrator.
The arbitration will be conducted before a single arbitrator and will be limited solely to the dispute or controversy between the Customer and Lean Factor. The arbitration shall be conducted in English and held in Palm Beach County, Florida, at the office of Lean Factor, in person, by telephone, or via video conference as determined by agreement of the parties or, in the absence of agreement, by the Arbitrator(s). Discovery will be limited to a timely exchange of documents. Any award of the arbitrator(s) shall be final and binding on each party and may be entered as a judgment in any court of competent jurisdiction. The Parties agree to keep confidential the arbitration and any Award rendered by the Arbitrator(s).
Rights Preserved. Any statute of limitations applicable to any Dispute applies to any arbitration between the Parties. The provisions of this Arbitration Agreement shall survive termination, amendment, or expiration of the Account or any other relationship between you and Lean Factor.
Fees and Expenses of Arbitration. Arbitration fees shall be determined by the rules or procedures of the Arbitration Administrator unless limited by applicable law. Please check with the Arbitration Administrator to determine the costs applicable to any arbitration You may file. If the law applicable to this Agreement limits the number of fees and expenses to be paid by You, then no allocation of fees and expenses to You shall exceed this limitation. Unless inconsistent with applicable law, each of Us shall bear the expense of our attorney, expert, and witness fees, regardless of which of Us prevail in the arbitration.
No Class Actions. YOU AND LF AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and LF agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.
Applicable Law. The customer agrees to comply with all applicable laws and regulations of the various states and the United States. The customer agrees and represents that they are buying for personal use only, not resale. Lean Factor has separate TOU governing resales.
Headings. The section headings used herein are for the convenience of reference only and do not form a part of these TOU, and no construction or inference shall be derived therefrom.
Grant of License. You are granted a non-exclusive, non-transferable, revocable, and limited license to access and use this Site, Service, and content in accordance with these TOU. No additional rights are granted to you by implication, estoppel, or otherwise. Lean Factor has no obligation to update or modify any of the foregoing.
Equipment. You must provide, at your own cost, all telephone and other equipment and services (including, where necessary, telephone and internet access services) to access the Service.
Copyright, Licenses, Use Restrictions, and Idea Submissions. The copyright in all material provided on this Site is held by Lean Factor or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Lean Factor or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these Terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. You also may not, without Lean Factor's permission, "mirror" any material contained on this Site on any other server. Any unauthorized use of any material on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
Lean Factor respects the intellectual property rights of others. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. The example companies, organizations, products, people, and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred. Any rights not expressly granted herein are reserved. Pursuant to Title 17 U.S.C. § 512, as amended by Title II of the Digital Millennium Copyright Act (the "Act"), Lean Factor has implemented procedures for receiving written notification of claimed copyright, patent, and trademark infringements and for processing such claims in accordance with the Act. Please refer to our DMCA Compliance Statement for more information.
Review. Lean Factor DOES NOT AND CANNOT REVIEW ALL COMMUNICATIONS AND MATERIALS POSTED OR UPLOADED TO THE SERVICE AND; IS NOT RESPONSIBLE FOR THE CONTENT OF THESE COMMUNICATIONS AND MATERIALS. However, Lean Factor RESERVES THE RIGHT TO BLOCK OR REMOVE COMMUNICATIONS OR MATERIALS THAT IT DETERMINES TO BE (A) ABUSIVE, DEFAMATORY, OR OBSCENE, (B) FRAUDULENT, DECEPTIVE, OR MISLEADING, (C) IN VIOLATION OF A COPYRIGHT, TRADEMARK OR; OTHER INTELLECTUAL PROPERTY RIGHT OF ANOTHER OR (D) OFFENSIVE OR OTHERWISE UNACCEPTABLE TO Lean Factor AT ITS SOLE DISCRETION. ANY MESSAGES, ADVICE, OPINIONS, OR OTHER INFORMATION CONTAINED IN ANY DISCUSSION AREA SHOULD NOT BE CONSTRUED AS PROFESSIONAL ADVICE OR INSTRUCTION.
Indemnification. You agree to indemnify, defend and hold harmless Lean Factor its Sites, Services, Service Providers, assignees, agents, employees, consultants, independent contractors, officers, directors, shareholders, parent companies, subsidiaries, sister companies, members, affiliates, predecessors and successors, suppliers and Licensors (collectively the "Service Providers") from and against any and all losses, Disputes, disagreement, bargained-for exchange disputes, misrepresentations, expenses, false statements, medical bills, false characterizations, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement or any activity related to Lean Factor services, related purchase, marketing and advertising, laboratory testing and reports, supplement facts/nutrition facts, marketing, promotions, product descriptions, product labels, product claims, Certificate of Analysis results (CoA), product quality, product purity, product testing, product contamination, product heavy metal content, California Proposition 65 (California Safe Drinking Water and Toxic Enforcement Act of 1986), website performance, website content written and implied, arising from or relating to disagreements about the meaning or application of this Agreement, its interpretation, or the breach, termination or validity thereof, and the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), to your account (including negligent or wrongful conduct) by you or any other person accessing the Site or Service. It includes claims based on broken promises, incorrect product information or claims, bargained-for exchange illusory promises, misinformation, miscommunication, contracts, torts, or other wrongful actions. It also includes statutory, common law, equitable claims, and express and implied warranties.
Third-Party Rights. The provisions of paragraph 37 (Indemnification) are for the benefit of Lean Factor and its members, officers, directors, employees, agents, licensors, suppliers, and Licensors. Each individual or entity shall have the right to assert and enforce those provisions directly against you on its behalf.
Hyper-Links to Third-Party Sites. The Parent Companies and we are not responsible for links to third-party sites ("Outside Sites") that are made available or that you use on or in connection with Lean Factor or Community Sites. We do not verify, endorse, or have any responsibility for Outside Sites, their business or privacy practices, or any associated goods or services. We are not responsible if an Outside Site obtains or collects Personal Information from you. Therefore, always use your best judgment when dealing with an Outside Site.
Term; Termination. This Agreement shall commence upon your accessing the Site, Service, or Service Provider. This Agreement may be terminated by Lean Factor without notice at any time for any reason and may be terminated by you upon notice to Lean Factor at any time for any reason. The provisions of paragraphs Warranties, Limitation of Liability, Binding arbitration; waiver of class action rights; severability, Copyright, Licenses, Use Restrictions, and Idea Submissions, Indemnification), Third Party Rights, Miscellaneous, Proposition 65, Contract Terms shall survive any termination of this Agreement.
Registration & Eligibility. Use of the Lean Factor Services and registration to be a Member for the Lean Factor Services (“Membership”) is void where prohibited. You affirm that you are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent and are fully able and competent to enter into the Terms, conditions, obligations, affirmations, representations, and warranties set forth in these TOU, and to abide by and comply with these TOU. By using the Lean Factor Services, you represent and warrant that (a) all registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; (c) you will only create one account, and; (d)your use of the Lean Factor Services does not violate any applicable law or regulation. ALL VISITORS UNDER THE AGE OF 18 MUST BE ACCOMPANIED BY A PARENT OR LEGAL GUARDIAN AT ALL TIMES.
As a condition of your use of the LF Site, you warrant to LF that you will not use the LF Site for any purpose that is unlawful or prohibited by these Terms, conditions, and notices. You may not use LF Site in any manner which could damage, disable, overburden, or impair the LF Site or interfere with any other party's use and enjoyment of the LF Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the LF Sites.
To register with Lean Factor, you must provide a valid e-mail address (username), password, and certain other information. You may provide only true, complete, and current information about yourself. Your Login gives you access to your Lean Factor account and Lean Factor services. You may only allow yourself to access or use your Lean Factor account. You are responsible for all activities that occur under your Lean Factor account. If you are between 13 and 17, you must always provide your parents or legal guardians with your current Login details. You may not disclose your Login to anyone else. You agree to immediately notify us if you believe there may be any unauthorized access or use of your Lean Factor account or any other security concern.
When you join Lean Factor, you may select a display name or use your First name, which will be displayed next to your profile picture on the Site. Display names are not exclusive; users may choose the same or similar display names. You may change your display name. In our sole discretion, we reserve the right to modify or delete your display name and/or Account/Profile/URL at any time without notice or responsibility to anyone.
Return Policies. Customer satisfaction is very important to us, and we will do what we can to make it right. If there is a problem with your order, please let us know, and we will be happy to provide helpful assistance and discuss all the options with you.
We guarantee the freshness and purity of our products when stored properly. It is normal for the taste, smell, texture, color, density, and clumpiness to vary from batch to batch due to seasonal variations and the unique nature of our raw, minimally processed products. Therefore we cannot accept returns and give refunds based on personal tastes, preferences, or natural variances from batch to batch.
Lean Factor, at its sole discretion, on a case-by-case basis, will determine if a product may be returned within 30 days of purchase. Orders over 30 days old cannot be returned or refunded. Custom blended, and custom packaged products cannot be returned or refunded. Before returning any product, the customer must contact Lean Factor to obtain an RMA (Return Merchandise Authorization) number. Returns will only be accepted with prior approval. Shipping charges are not refundable, and products must be returned unopened and unused, in a good, re-sellable condition, for a credit or refund to be granted. Opened food products may not be returned. Return shipping and handling charges may apply to undeliverable or refused packages. Credit or refund will be given only after the product is returned and inspected, and a minimum restocking fee of 20% may apply at Lean Factor' sole discretion. Lean Factor is not responsible for return shipping costs.
If there is damage during shipping or an error in the products shipped, Lean Factor may, at its sole discretion, reship or refund the shipment and may require the return of the original shipment.
This return policy applies to orders purchased directly from Lean Factor. If you purchased a Lean Factor product at a retail store or other resale location, please contact that seller regarding your return. Before ordering, the customer must read and understand all product details, including country of origin and ingredients.
Miscellaneous. This Agreement shall be governed by and construed in accordance with the laws of the State of Florida. You agree that any legal action or proceeding between Lean Factor and you for any purpose concerning this Agreement or the party's obligations hereunder shall be brought exclusively in binding arbitration of competent jurisdiction sitting in Palm Beach County, Florida. You hereby waive your right to a jury trial in any action with respect to Lean Factor and the subject matter of this Agreement. Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises. Lean Factor's failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. Lean Factor may assign its rights and duties under this Agreement to any party at any time without notice to you.
Proposition 65. Prop 65 is a California law formally known as the Safe Drinking Water and Toxic Enforcement Act. Prop 65 is a unique California-only “right to know” law that requires products sold in California or online to California customers to bear warning notices about potential exposure to any of the over 1,000 substances listed by the state as causing cancer, congenital disabilities or other reproductive harm. The list includes synthetic and naturally occurring chemicals in common household products, including food, drugs, and other products. Listed chemicals, including lead, cadmium, and products containing even very small amounts of these or any other listed chemical, must have a California Proposition 65 warning. If your shipping address is in California, you must agree that you understand and consent to the following, which applies to every product we ship to California:
California Proposition 65 WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov/food
California Proposition 65 WARNING: Consuming this product can expose you to chemicals, including lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For further information, go to www.P65Warnings.ca.gov/food.
For additional information about California Proposition 65, see http://www.oehha.ca.gov/prop65.html.
Use of Lean Factor products for further manufacturing, repackaging, private labeling, or retailing: If a client uses Lean Factor products for further manufacturing, repackaging, private labeling, or resells Lean Factor products, it assumes all responsibility in compliance and Proposition 65 Notice requirements for products directly or indirectly sold in California, or placed in commerce for sale in California, and assumes responsibility for providing proper and compliant notice and warning materials to the authorized agents of retailers, as described in California Code of Regulations Title 27 § 25600.2(b) and (c). This must include a notice that the product requires an Internet warning if it will be or may be sold online.
California Proposition 65 Warning on Finished Products: Clients producing products, whether supplied in retail or bulk packaging, shall be solely responsible for determining if the product contains a listed chemical at a concentration that requires notice and, if so, label the product or its retail packaging with the warning as required. The client must verify that finished products comply with these limits and comply with all local laws, including California Proposition 65 compliant product labeling and online warnings. Failure to do so can result in significant legal fees and civil penalties.
As a condition of purchasing Lean Factor Products, the client agrees to indemnify and hold harmless Lean Factor and to pay for legal expenses and legal counsel of Lean Factor’s choice necessary to defend any California Proposition 65 Claims arising from the client’s failure to provide Proposition 65 notice to a downstream agent, retailer or customer.
Your Guarantees. You guarantee that: (a) you have the legal right and ability to enter into and comply with this Agreement, or if you are under 18 or under the age of majority where you live, your parents or legal guardians have agreed to this Agreement on your behalf; (b) all information you provide to us is accurate, complete and current; (c) you own or have all rights necessary to perform under this Agreement, and (d) your activities are lawful in any jurisdiction where you use Lean Factor.
Certain Products & Services. RSS Feeds and Podcasts The Site may provide RSS Feeds ("RSS Feeds") consisting of selected text, audio, video, and photographic content ("Content") from the Site that is provided over the Internet using an XML feed. Certain RSS Feeds may be podcasts ("Podcasts") which may include as part of the Content an associated audio, video, and/or photographic file where the audio and/or video file may be downloaded and played from a user's Device or transferred to a portable listening device. Certain software and hardware are required for users to download and view and/or play Content through RSS Feeds. U.S. Federal and State laws and applicable foreign laws, regulations, and treaties protect content. All rights in and to the Content are reserved to Lean Factor or the content provider. Content is available for personal, non-commercial use only, and you may download, copy and/or transfer to a Device or through a Device to another Device the RSS Feeds and associated Content for your personal, non-commercial use only. You shall not allow any third party to reproduce, modify, create derivative works of, display, perform, publish, distribute, disseminate, broadcast, or circulate to any third party or otherwise use any Content except as expressly authorized.
By your access to and use of RSS Feeds, you understand, acknowledge, and agree that the Site, Lean Factor, the Parent Companies, and their Affiliates do not warrant that its RSS Feeds will operate on all user equipment.
If Lean Factor offers products and services through applications available on your wireless or other mobile Device (such as a mobile phone) (the "Mobile Application Services"), these Mobile Application Services are governed by the Additional Terms governing the applicable Mobile Application Service. We do not charge for these Mobile Application Services unless otherwise provided in the applicable Additional Terms. However, your wireless carrier's standard messaging rates and other messaging, data, and other rates and charges will apply to certain Mobile Application Services. You should check with your carrier to find out what plans your carrier offers and how much the plans cost. In addition, the use or availability of certain Mobile Application Services may be prohibited or restricted by your wireless carrier, and not all Mobile Application Services may work with all wireless carriers or Devices. Therefore, you should check with your wireless carrier to find out if the Mobile Application Services are available for your wireless Device and what restrictions, if any, may apply to your use of such Mobile Application Services. If you change or deactivate your wireless telephone number, you agree to promptly update your Mobile Application Services account information to ensure that your messages are not sent to the person that subsequently acquires your old number.
Under no circumstances will Lean Factor, the Parent Companies, or any Affiliates be responsible for any wireless email, text messaging, or other charges incurred by a user (or any person that has access to a user's wireless device, telephone number, or email address) using any Mobile Application or Messaging Services. Please visit our Mobile Terms of Service for more information.
Acceptance. By ordering any product from Lean Factor, whether by clicking through over the internet, telephone, facsimile, or otherwise, the customer agrees to be bound by these TOU and the "Acceptance of Contract Terms" in this agreement.
The following ("Contract Terms") are Terms of a legal agreement between you and Lean Factor; by accessing, browsing, and/or using ZNaturalFoods.com ("Site"), you acknowledge that you have read, understood, and agree to be bound by these Terms and to comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. Do not use this Site and Services if you disagree with these Terms. You are still bound by all of our policies even if you fail to read all of our policies. The material provided on this Site is protected by law, including, but not limited to, United States Copyright Law and international treaties. This Site is controlled and operated by Lean Factor from its offices within the United States. Lean Factor makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access this Site from other locations do so on their initiative and are responsible for compliance with applicable local laws.
Information accessible on this site is not intended as a substitute for professional medical advice. Information is often general and may be helpful to some persons but not others, depending upon their medical needs. Above all, you should consult your physician before TAKING ANY DIETARY, NUTRITIONAL, HERBAL, OR HOMEOPATHIC SUPPLEMENT, changing or undertaking a new diet, exercise program, or supplementation program. Your Physician is often in the best position to evaluate whether any particular diet or exercise program is best for you. Advance consultation with your physician is particularly important if you are under eighteen (18) years old, pregnant, nursing, or have health problems. Never disregard professional medical advice or delay seeking it because of something you have read on this site.
Lean Factor does not warrant and shall have no liability for information provided on this site regarding recommendations concerning supplements for any and all health purposes. This information is provided solely as a guideline to be used when discussing a program with a healthcare professional. The claims made about specific nutrients or products have yet to be evaluated by the US Food and Drug Administration or the US Department of Agriculture. Dietary supplements are not intended to diagnose, treat, cure, or prevent disease. Lean Factor makes no guarantee or warranty, express or implied, with respect to any products or services sold, including any warranty of merchantability or fitness for a particular purpose.
The information is compiled from various sources ("Information Providers"). Neither Lean Factor nor any Information Provider shall be responsible for information provided herein under any theory of liability or indemnity. Liability of Lean Factor or Information Providers, if any, for damages (including, without limitation, liability arising out of contract, negligence, strict liability, tort, or patent or copyright infringement) shall not exceed the fees paid by the user for the particular information or service provided. In no event shall Lean Factor or any Information Provider be liable for any damages other than the amount referred to above, and all other damages, direct or indirect, special, incidental, consequential, or punitive, are hereby excluded even if Lean Factor or Information Provider has been advised of the possibility of such damages.
Information accessed through this site is provided "AS IS" without warranty, express or implied. All implied warranties of merchantability and fitness for a particular use or purpose are hereby excluded. Lean Factor and Information Providers make no warranty as to the information's reliability, accuracy, timeliness, usefulness, or completeness. Lean Factor and Information Providers cannot and do not warrant against human and machine errors, omissions, delays, interruptions, or losses, including data loss. Lean Factor is not responsible for updating information contained here, which may be rendered obsolete based upon subsequent medical developments.
The information in this online site (the "Service") is presented in summary form only and intended to provide broad consumer understanding and knowledge of healthcare topics. The information should not be considered complete and should not be used in place of a visit, call, consultation, or advice of your physician or another healthcare provider. The Service does not recommend the self-management of health problems. Information obtained using the Service is not exhaustive and does not cover all diseases, ailments, physical conditions, or their treatment. Please call or see your physician or another healthcare provider promptly if you have any healthcare-related questions. You should never disregard medical advice or delay seeking it because of something you have read here. If you are under medical care or taking prescriptions, you should consult with your physician about the impact of Lean Factor products on your health.
Lean Factor may deliver notice to you under this Agreement by means of electronic mail, a general notice on the Service, or by written communication delivered by first class U.S. mail to your address on record in Lean Factor account information. You may give notice to Lean Factor at any time by letter delivered by certified first-class postage prepaid U.S. mail or overnight courier to the following address:
5407 N Haverhill Rd #337
West Palm Beach, FL 33407
Legal Notice & Disclaimer Policy
The dietary and other substances discussed on this site may not have undergone evaluation and/or testing by the United States Food and Drug Administration or like agency of any other country. Risks that might be determined by such testing are unknown. The information on this site is not meant to cover all possible uses, precautions, interactions or adverse effects. Where these substances are dietary supplements, they are not intended to diagnose, treat, cure or prevent any disease, condition, or illness. In some jurisdictions, some of these substances may be considered prescription drugs, controlled or contraband substances. Since the information published on the Lean Factor website is accessible to anyone throughout the world, Lean Factor does not give legal or medical advice that may apply to any particular consumer. Consumers are cautioned to check with local, regionalized legal counsel and/or health care professional(s) before making any purchases of products and/or services on the Lean Factor Website. The policy opinions expressed on social media sites, this site, and on sites to which it may link, are not necessarily the views of the Lean Factor and are not adopted for commercial purposes.
The information provided on this site and any information contained on or in any product label, packaging, or product description is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before using any of our products, starting any diet, exercise, supplementation program, taking any medication, or if you have or suspect you might have a health problem or have a family history of health problems. Individual results may vary. Lean Factor urges you to seek the advice of a qualified professional for any health concern lasting more than two weeks and to share with your provider any information pertaining to your health and well-being, including the use of supplemental nutrition. You should not stop taking any medications without first consulting your physician.
Caution: Our products are not intended for use by pregnant or breastfeeding women. If you are taking any prescription medications, are taking any kind of hormone modulating supplements such as anabolic steroids or hormone replacement therapy or have any type of hormone-responsive diseases or conditions such as breast or prostate cancer, benign prostatic hypertrophy, or thyroid disease, consult your health care professional before using this product.
Recommendations and protocols for nutritional support are not intended as a substitute for appropriate medical care.
- When taking any of our products always start with a very small amount (1/4 teaspoon for most whole food powders, 1/10 teaspoon or less for extracts) once daily for the first week to see how your body reacts. Then you may increase the dose slowly if you do not experience any negative effects.
- The products and the claims made about specific products on or through this site have not been evaluated by the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease.
- If you have a medical condition or disease, please talk to your doctor prior to using the recommendations given.
- Do not self-diagnose. Proper medical care is critical to good health. If you have a health concern or undiagnosed sign or symptom, please consult a physician, or a health care specialist ASAP.
- Never delay or disregard seeking professional medical advice from your doctor or other qualified healthcare providers because of something you have seen or read on this site.
- There may be mistakes and omissions on product descriptions, product labels, product nutritional facts, and product supplement facts
- Some products may contain milk, egg, Crustacean shellfish, Solanaceae, fish, tree nuts, wheat, peanuts, nightshade, soybeans, and/or gluten.
- Product Ratings by previous or current customers are not intended as a substitute for appropriate medical care or advice. Please talk to your doctor prior to using the recommendations given.
- Make your physician aware of all the nutritional supplements or herbal products you are currently taking to avoid any negative interactions with any drugs you are taking.
- Lean Factor, its affiliates, associates, employees, suppliers, etc. will not be held responsible for any negative effects caused by or associated with the use of our products.
- You should always speak with your doctor or health care professional before you start, stop, or change any prescribed part of your health care plan or treatment and to determine what course of therapy is right for you.
- If you are currently taking a prescription medication, you absolutely must work with your doctor before discontinuing any drug or altering any drug regimen.
Individual results will vary and comments, products, claims, reviews, social media posts, success stories, and testimonials are not typical and have not been evaluated by Lean Factor or the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult with your professional health care provider before changing any medication. Always read all labels, check all ingredients, and follow all directions before using any products.
Lean Factor is committed to promoting accessibility, diversity, and inclusion, and we strive to ensure our services are accessible to all people. These core values are fundamental to how we do business and come through in the barrier-free experiences we design for people. We believe all of our guests should be able to easily shop online, use our smartphone apps, and access all of our other websites and digital offerings. To achieve this, we have invested significant resources into our site to be available to people with disabilities. We truly believe that website accessibility efforts are vital and that all users deserve the right to independence, equality, and ease of use.
With this in mind, we are continuously taking steps to improve and meet online usability and design requirements recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.0 Level AA and requirements under the Twenty-First Century Communications and Video Accessibility Act 2010 and ensure compliance with the best practices and standards defined by Section 508 of the U.S. Rehabilitation Act.
Whether you’re using assistive technologies like a screen reader, a magnifier, voice recognition software, or switch technology, our mission is to make Lean Factor your preferred shopping destination in all channels by delivering outstanding value, continuous innovation, and pleasant experiences.
How do we accomplish our goals?
We set high standards for web accessibility and constantly strive to ensure we comply with all laws and guidelines. Our team consists of professionals dedicated to making all of our online experiences the best they can be. We collaborate with industry partners and vendors to identify areas that need improvement.
We continually seek to adjust and improve accessibility issues on our site, and we also commit to regularly scanning our site with an accessibility checker’s scanner.
We’re always learning. We consistently look for improvements in performance, speed, and accessibility.
Our website is monitored and tested periodically by internal and third-party accessibility consultants. These people help us identify usability issues and discover new solutions to improve the accessibility of our site further.
Software recommendations and settings
We follow W3C's globally recognized standards to provide content compatible with computer-based assistive technologies and browsers. We recommend using the most current versions of (or the version released just before) the manufacturer's assistive technology applications, along with current versions of browsers. We also recommend trying different browsers with assistive technology applications to determine which combination works best for you.
Accessibility on our site
Using accessibility checker.org's audit tool, https://www.leanfactor.com has been scanned for compliance according to the Web Content Accessibility Guidelines (WCAG 2.1). Since performing the audit, Lean Factor continues to raise its accessibility standards and utilizes a web Accessibility App. This software allows users with disabilities to access Lean Factor’s website equally by using the Tab key on the keyboard.
Accessibly App accessibility statement
Lean Factor utilized Accessibly App, committed to making sites accessible for all, including people with disabilities. We are continuously improving the service we provide through our app to comply with increased accessibility standards, guidelines and to make the browsing experience better for everyone.
The app uses the Web Content Accessibility Guidelines (WCAG) defined requirements to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Accessibly App follows the best guidelines and is partially conformant with WCAG 2.0 level AA. The Accessibility App can be accessed with the Tab key on your keyboard or by clicking the icon in the lower left side of pages on our site.
Accessibly App is an app supported in Shopify environments. The app relies on the following technologies:
Accessibly App features
When a site has Accessibly App installed, the website can be adjusted with keyboard navigation using the “tab” key (WCAG 2.1/2.1.1). Additionally, see the list of all provided Accessibly App features and tools for a better website experience:
Zoom | WCAG 2.1 / 1.4.4
This feature enables users to enhance the size of the text to up to three times the original text for better text readability.
It makes the cursor bigger and more prominent and increases the size for better site browsing.
Invert the colors of the website content. For those with decreased vision, the high contrast helps read the site better.
Tweak Contrast | WCAG 2.1 / 1.4.6
This feature lets users manually select from two options: to enhance the contrast of the website or to decrease the contrast.
Tweak Brightness | WCAG 2.1 / 1.4.6
This feature lets users update the brightness on the site. The content can either be made brighter or darker.
Grayscale | WCAG 2.1 / 1.4.6
Users can turn on grayscale, making the website content appear only in shades of gray. This benefits people with visual impairment.
Add a supportive reading line to the site.
Convert the fonts available on-site to one of the most easily readable fonts: Helvetica.
Alt text and images
Ability to read alt text of images. As of now, our tool has added a feature where alt descriptions for images without them are generated using Google's Vision AI. This greatly helps people with visual impairment browse our site.
Tooltips | WCAG 2.1 / 2.5.3
Add labels to images that contain a written description of the image.
Highlight links to make them more prominent.
Hide images on the site. This provides better site readability for people with visual impairment.
A feature that allows a voice to read the text on your site aloud to visitors.
Notes & feedback
We always try to update our services and operate in the best possible manner to benefit all of our clients and their site visitors. However, if you experience any issues with the Accessibly App provided service, please email firstname.lastname@example.org. We respond within three business days.
We cannot control or correct problems with third-party sites, but please let us know if you encounter difficulty with any sites we link to so we can pass the information along to the site owners. You may also want to address your concerns directly to these third parties.
Additional steps we’ve taken to improve accessibility
Here are some of the items we’ve addressed to make sure our sites and apps are as easy to use as possible for all guests:
Site Structure - We use appropriate headings, lists, paragraphs, and other formatting features on our site so that guests can easily use the site with assistive technology.
Text Equivalents - People who either can't see images or hear audio may need some form of text equivalent to interact with our sites. We’re working to ensure all of our images and multimedia are fully accessible through alternative text, captions, and transcripts.
Full Keyboard Access - Everything we build can be accessed using a keyboard.
Site Consistency - We’re consistent in the way we build our sites and apps so that once you understand how our menus and pages work, you can count on our sites to be consistent and function the same way every time you interact with them.
Our goal is to identify and rectify every accessibility barrier on our site. Although we strive to ensure all pages and content on our site is fully accessible, it is possible some website content has not yet been fully adjusted to adhere to the most strict accessibility standards. For this reason, we are here for you.
If you have any issues accessing content on our site or need assistance with any part of the website, please don’t hesitate to let us know. You are welcome to contact us during regular business hours, and we will be more than happy to help. Please see contact details below.
Have questions, need assistance, or want to report an accessibility issue? Please contact Lean Factor Customer Support:
No Hassle, 120-Day Money-Back Guarantee
We are confident you will be very happy with our products. That's why we offer the industry-leading 120-day satisfaction guarantee.
If for any reason you are not delighted, just return the unused portion, even if the bottles are empty, with your name, address, and the order number within 120 days of your purchase date. Upon receipt, we will refund your purchase price, less shipping & handling, within 24 hours of receiving your return (except on holidays and weekends). Refunds typically take an additional 3 to 4 business days to show on your credit card or bank account.
Our return/refund policy lasts 120 days. If 120 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Once your refund is processed a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account or credit card account online.
If you still do not see your refund, please contact us using the link at the bottom of this page or give us a call during business hours: 800-818-7115.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To return your product, mail your product to:
5407 N Haverhill Rd Unit 337
West Palm Beach, FL 33407, United States
Shipping & Delivery
We make every effort to ship your order as soon as possible within 24 hours (on business days).
FREE standard shipping for domestic orders over $75 - We will choose the best method for your location. Orders under 10 lbs will generally be delivered within 3 days. Larger orders may vary and take up to a week, depending on your location.
What are your shipping methods and transit times?
Our domestic shipping methods available are:
USPS (United States Postal Service) - (Priority Mail - 2 to 3 Days, sometimes longer)
UPS - On Customer Account (For Businesses, we can ship on your account if requested)
FedEx Priority (Overnight - Next Day (Morning))
FedEx Standard (Overnight - Next Day (Afternoon))
FedEx 2Day (2 Days)
FedEx Express Saver (3 Days)
FedEx - On Customer Account (For Businesses, we can ship on your account if requested)
FedEx Ground (Varies by location)
Orders ship from South Florida. See the FedEx Service Map Below.
Transit times are estimates only. We encourage you to order with enough time to avoid any possible delays. If you are shipping to a P.O. Box or a military address your order will have to be sent using the United States Postal Service.
If you notice any issue with the shipping of your order or a problem in transit, please contact our customer service for assistance.
How do I qualify for free shipping?
Orders with a product total exceeding $75 (after any applied discounts) shipped to the continental USA will qualify for free standard shipping. We will either ship your order FedEx Ground or USPS Priority; whichever is most appropriate. Unfortunately, we cannot extend this offer to our international customers. The extra expense, paperwork, and risk involved with international shipping just
How long before my order is shipped?
We typically process orders the same day they come in excluding weekends. If you requested a special order item, we will ship it as soon as we have it in stock.
Is there a cut-off time for orders to ship the same day?
Yes, generally FedEx Ground orders placed before 12:00 pm EST and FedEx Express orders placed before 3:00 pm EST are shipped the same day. Orders placed using the United States Postal Service before 12:00 pm EST are shipped the same day. For an order that comes in after the cut-off, we will try our best to get it out the same day, but it may not ship until the following business day.
Where are orders shipped from?
All orders ship from West Palm Beach, Florida USA.
Do you ship internationally?
Yes, we do. You can place your order normally online through our website and the shopping cart will give you all available shipping options to your country. International shipping methods are First Class, Priority, and Express Mail through the United States Postal Service. Typically orders arrive within 2 weeks, but the length of time for receipt of your order depends on the country and the customs office. For expedited delivery, we also offer FedEx which has highly reliable and time-definite service.
What about Military Orders: APO, FPO addresses?
Yes, we happily ship to our military customers. All Military orders are shipped by USPS Priority Mail. US mail to the various military addresses can take anywhere from one to six weeks for delivery. The United States Postal Service does not have tracking available for military orders.
How much will my shipping charges be?
During the order process, you will be given a list of different shipping methods, using the FedEx or United States Postal Service, from which you can pick. The total cost of goods and the cost of shipping are clearly displayed. If you receive a "Shipping will be calculated later" message upon checkout. We will e-mail you your correct total with the cost of shipping for the different methods.
How are my shipping costs determined?
The shipping cost for your order is based on its size, weight, shipping method, and delivery address. You will see your actual shipping cost of all available options during checkout. For international orders, please note that Lean Factor is not responsible for any taxes, tariffs, customs restrictions, or other regulations that apply in countries outside the United States. Please contact your local customs officials if you have any questions.
Can I track my order online?
Yes, once your order has been shipped, you will receive an email from either the United States Postal Service or FedEx (depending on the shipping method you choose) with your tracking number. Please note that the "tracking number" you receive on Priority Mail packages is actually a Delivery Confirmation number, which typically only gives details as to whether or not the package was delivered. Also, please note that the First Class International shipping method does NOT provide tracking. If you would like your international order tracked, we recommend using one of the other shipping methods available.
Will a signature be required to receive my package?
We do not typically request a signature for deliveries with the exception of large orders, but it is ultimately up to your driver's discretion whether or not to require a signature. If the driver feels it is safe to leave the package, he will usually leave the package at your door or another secure area. It is also up to the driver whether to comply with any special shipping instructions that you have asked us to include on your shipping label. If you would like to require a signature for your order, simply leave a note for us in the comments section of your order and we will take care of it.
Do packages ship out on Saturday or Sunday?
No, our office is only open Monday through Friday. Orders placed Saturday and Sunday are shipped on Monday. Orders placed after the cutoff times noted above on Friday will be shipped on Monday.
Do you accept returns?
Because of the perishable nature of the products we sell, we cannot accept returns on many items. However, if there is a problem with your order, please let us know and we will do what we can to make it right. Customer satisfaction is very important to us.
DMCA Compliance Statement
Lean Factor has agreed to process takedown requests according to the statement below
Lean Factor Copyright Infringement Takedown Policy and Instructions
Below is an edited version for brevity and ease of finding specific action instructions related to processing Copyright Infringement (DMCA) Takedowns for this particular website.
Lean Factor will also process claims of copyright infringement upon receipt of written notification provided in the manner prescribed below. Lean Factor will:
- Act expeditiously to remove, or disable access to, the Content that is claimed to be infringing or to be the subject of infringing activity; Forward the written notification to the alleged infringing party (defendant); and
- Take reasonable steps to promptly notify the Content provider that Lean Factor has removed or disabled access to the allegedly infringing Content.
If you believe that your work has been copied, adapted, reproduced, or exhibited on this website in a way that constitutes copyright infringement, or if you believe that your work has been rebroadcast, redistributed, re-streamed, encoded, or transcoded, or otherwise reproduced in a way that violates your intellectual property rights, and you would like Lean Factor to remove the allegedly infringing Content from the Lean Factor website you must provide written notice of the claimed infringing activity. Your notice must include the following information substantially (please consult your legal counsel or see the DMCA Act to confirm these requirements):
- An electronic or physical signature of the owner or of the person authorized to act on behalf of the owner of the copyright interest;
- Identification of the copyrighted work (or works) that you claim has been infringed or, if multiple copyrights, patent, and trademark work at a single online site are covered by a single notification, a representative list of such works at that site;
- A description of the material that you claim is infringing and the location where the original or an authorized copy of the copyrighted work exists (for example, the URL of the page of the website where it is lawfully posted; the name, edition, and pages of a book from which an excerpt was copied, etc.);
- A clear description of where the infringing material is located on the website and/or Lean Factor network, including as applicable its URL, so that Lean Factor can locate the material;
- Your name
- Your address
- Your telephone number
- Your email address;
- A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
- A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
NOTE: THE FOLLOWING INFORMATION IS PROVIDED SOLELY FOR NOTIFYING LEAN FACTOR, OUR DESIGNATED CONTACT OR AGENT, THAT YOUR COPYRIGHTED MATERIAL MAY HAVE BEEN INFRINGED. DO NOT SEND ANY INQUIRIES UNRELATED TO COPYRIGHT INFRINGEMENT (E.G., REQUESTS FOR TECHNICAL ASSISTANCE OR CUSTOMER SERVICE, REPORTS OR EMAIL ABUSE, ETC.) TO THE CONTACT LISTED BELOW. YOU WILL NOT RECEIVE A RESPONSE IF SENT TO THAT CONTACT. WE CAUTION YOU THAT UNDER FEDERAL LAW SECTION 512(f), IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO HEAVY CIVIL PENALTIES. THESE INCLUDE MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS FEES INCURRED BY US, BY ANY COPYRIGHT OWNER, OR BY ANY COPYRIGHT OWNER'S LICENSEE THAT IS INJURED AS A RESULT OF OUR RELYING UPON YOUR MISREPRESENTATION. YOU MAY ALSO BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY.
You agree to grant Lean Factor a non-exclusive, worldwide, royalty-free, perpetual license, with the right to sublicense, reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products or services) you submit to public areas of the Service (such as bulletin boards, forums, comments, reviews, and chat rooms) by all means and in any media now known or hereafter developed. You agree that you shall have no recourse against Lean Factor for any alleged or actual infringement or misappropriation of any proprietary right in your communication to us.
Lean Factor or Lean Factor's designated agent to receive notification of claimed infringement is:
Attn: Legal Department
5407 N Haverhill Rd #337
West Palm Beach, FL 33407
If you are a customer or Lean Factor website user who has received notice from us that your material has been removed following our receipt of a notice of claimed copyright infringement, and you are the owner of the allegedly infringing material or are otherwise authorized to use such material (including “fair use”), you may provide written counter notification to our designated agent listed above. Your counter-notification must include substantially the following information:
- Your physical or electronic signature;
- Identification of the allegedly infringing material, including the location at which the material appeared before it was removed or access to it, was disabled;
- A statement, under penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification;
- Your name
- Your address
- Your telephone number
- Your e-mail address;
- A statement that you consent to the jurisdiction of the judicial district in which you are located or of any judicial district in which Lean Factor does business and that you will accept service of process from the complaining party or its agent.
Upon receipt of written counter notification provided in the manner above, Lean Factor will:
- Promptly provide the person who provided the notification with a copy of the counter-notification, and inform that person that Lean Factor will replace the removed material or cease disabling access to it in 10 business days; and
- Replace the removed material and cease disabling access to it not less than 10, nor more than 14, business days following receipt of the counter-notification, unless the Lean Factor designated agent first receives notice from the person who submitted the notification that such person had filed an action seeking a court order to restrain the Customer from engaging in infringing activity relating to the material on Lean Factor's system or network.
Please note: Lean Factor cannot and does not judge your claims' merits (or counterclaim).
Accordingly, Lean Factor will not remove or disable access to any allegedly infringing material nor restore any material that has been removed except according to the procedure set forth herein.
Lean Factor or Lean Factor's designated agent to receive notification of Counterclaim Notification is:
Attn: Legal Department
5407 N Haverhill Rd #337
West Palm Beach, FL 33407
Mobile Terms of Service
The Lean Factor mobile message service (the "Service") is operated by Lean Factor (“Lean Factor,” “we,” or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or its features without notice. To the extent permitted by applicable law, we may modify these Mobile Terms at any time. Your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Lean Factor’s SMS/text messaging service, you agree to receive recurring automated promotional and personalized marketing text (e.g., SMS/text/MMS) messages (e.g., cart reminders). This includes text messages that may be sent using an automatic telephone dialing system or other technology to the mobile telephone number you provided when signing up or any other number that you designate from and on behalf of Lean Factor through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers. Consent to receive automated marketing text messages is not a condition of any purchase. Message and Data rates may apply.
You understand that you do not have to sign up for this program to make any purchases, and your consent is not a condition of any purchase with Lean Factor. Your participation in this program is entirely voluntary. Message frequency will vary. Lean Factor reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Lean Factor also reserves the right to change the shortcode, phone number, or email from which messages are sent and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests you send to a short code or telephone number we have changed, may not be received. We will not be responsible for honoring requests made in such messages.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Check your mobile plan and contact your wireless provider for details. You are responsible for all SMS/text message charges, including charges from your wireless provider. Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas.
To the extent permitted by applicable law, you agree that Lean Factor, its service providers, Affiliates, wireless carriers, and related companies supported by the Service are not liable for delayed, undelivered, failed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. You may opt out of the Service at any time. Text the single keyword command STOP to +18449432055 or reply to any text message we sent you with the word STOP or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other Lean Factor mobile message programs and wish to cancel, except where applicable law requires otherwise, you may continue to receive emails or text messages through any other programs you have joined until you separately unsubscribe from those programs.
You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that Lean Factor, its service providers, Affiliates, mobile carriers, and related companies will have no liability for failing to honor such requests.
For Service support or assistance, text HELP to +18449432055 or email email@example.com.
All Content (SMS, MMS, email, etc.)
This section of the Content Policy applies to the use of any product or service, including but not limited to SMS, MMS, and email, whether provided directly or indirectly by Z Natural Foods. By using any product or service provided by Z Natural Foods, you agree to this Content Policy.
The messaging, creatives, calls-to-action, and all other content of any Z Natural Foods program, as well as the website of Z Natural Foods prospect or client, may not contain or promote the following content:
Pornographic or obscene content
- Content that incites hatred against promotes discrimination of or disparages individuals or groups based on any of the following attributes: Age, Disability, Ethnicity, Gender Identity, and Expression, Nationality, Race, Immigration Status, Religion, Sex/Gender, Sexual Orientation, Victims of a major violent event and their kin, Veteran Status
- Depictions of violence or endorsements of violence against individuals or groups based on the attributes noted above, including threats of death or physical harm and also content that harms minors in any way.
- Harassment, or any communications from groups deemed to be spreading hate or misinformation.
- Libelous, defamatory, profane, or otherwise malicious or harmful speech.
IP Infringement; Violation of Third-Party Rights
- Content that infringes, violates or misappropriates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right.
- Content that slanders, defames, or libels.
- Content that you do not have a right to make available under law, contract, or fiduciary relationship (such as inside information, proprietary, and confidential information).
- The export, re-export, or transfer of restricted software, algorithms, or other data in violation of export control laws.
Protected Health Information:
- Any Protected Health Information as defined by HIPAA (Health Insurance Portability and Accountability Act of 1996). This is information that “relates to the past, present, or future physical or mental health condition of an individual; the provision of health care to an individual; or the past, present or future payment for the provision of health care to an individual.”
- “Sensitive Data” means: (a) social security number, passport number, driver’s license number, or similar identifier (or any portion thereof); (b) credit or debit card number (other than the truncated (last four digits) of a credit or debit card), financial information, banking account numbers or passwords; (c) employment, financial, genetic, biometric or health information; (d) racial, ethnic, political or religious affiliation, trade union membership, or information about sexual life or sexual orientation; (e) account passwords, mother’s maiden name, or date of birth; (f) criminal history; or (g) any other information or combinations of information that falls within the definition of “special categories of data” under GDPR or any other applicable law relating to privacy and data protection.
Fraudulent messages, deceptive marketing, malicious content (such as malware, viruses, or downloads from non-secure locations), or any content that is designated to evade filters intentionally.
- Impersonation of any person or entity, or falsely stating or otherwise misrepresenting affiliation with a person or entity.
- Posing as another service, including for the purpose of phishing or pharming.
Political campaigns or websites whose primary purpose is promoting or endorsing a political candidate.
SMS- and MMS-Only Prohibited Content
To stay in compliance with carrier guidelines and the law, users of the Z Natural Foods SMS- and MMS-specific services must follow certain rules with respect to messaging content, in addition to the content prohibited across all products and services above. Z Natural Foods will not provide its service to any client that violates the below content prohibitions.
The messaging, creatives, and calls-to-action content of any Z Natural Foods SMS- and/or MMS-programs, as well as the website of Z Natural Foods SMS- and/or MMS-program prospect or client, may not contain or promote the following content:
- SHAFT Content (sex, hate, alcohol, firearms, tobacco):
- Adult or otherwise offensive, inappropriate, pornographic, or obscene content.
- As described above
- Alcohol restriction does not apply where the client has implemented an age gate in accordance with carrier guidelines
- Includes knives and other weapons, tasers, and stun guns
- Includes vaping products
Gambling: The gambling category is prohibited.
- Any content related to anything illegal in any state or federally.
- Endorsement of illegal or illicit drugs, including cannabis and CBD (including hemp seed oil and hemp powder)
Donations (political or charitable).
Sweepstakes: sites that primarily run or aggregate sweepstakes or contests.
Marketing/lead/commission generation services and affiliate marketing programs, including multi-level marketing.
Aggregation services that don't actually sell a product but link to external services, including job boards and job alerts from third-party recruiting firms, work-from-home opportunities, and secret shopper services.
Direct carrier competition messaging about phone plans.
High-Risk Financial Services
- Payday lending
- Debt collection
- Loan services not from direct lenders
- Risk Investment Opportunities
- Short term-high interest loans
- Lead generation for any of these high-risk financial programs
- Debt Consolidation
- Debt Reduction
- Credit Repair
Digital Advertising & Analytics
We may partner with ad networks and other ad-serving providers ("Advertising Providers") who serve ads on our behalf and others on non-affiliated sites. Some of those ads may be personalized, meaning they are intended to be relevant to you based on information Advertising Providers collect about your visits to this website and elsewhere over time. Lean Factor adheres to the Digital Advertising Alliance (“DAA”) Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit www.aboutads.info to learn more about this type of advertising and how to opt out of this form of advertising by companies participating in the DAA self-regulatory program. Note that opting out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. In addition, note that if you use a different browser or erase cookies from your browser, you may need to renew your opt-out choice.
Lean Factor uses Google Analytics and other third-party services to improve the website's performance and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit https://www.google.com/policies/privacy/partners/, and to opt-out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.
Third-Party Links & Tools
Your Choices About Your Information
Account Information and Settings
You control your account information and settings. You may update your profile information, such as your name, mailing address, and phone number, by logging in to your account at www.LeanFactor.com.
Modifying or Deleting Your Information
If you have questions about reviewing, modifying, or deleting your information, or if you want to remove your name or comments from our website or publicly displayed content, you can contact us at firstname.lastname@example.org. We may not be able to modify or delete your information in all circumstances.
Email Communications Preferences
From time to time, we may send you emails regarding updates to our service or information about products we offer that may be of interest to you. Lean Factor correspondences offer recipients an unsubscribe link to opt out of future marketing mailings, or you may opt-out. However, if you opt out, we may still send you non-promotional emails, such as emails about your purchase or account.
Direct Mailings Preferences
If you wish to opt out of our postal mailings, you may call our Customer Service department at +1 800-818-7115 or use the Contact Us page on our Site. Please note that you may still receive promotional information in packages of products you order from us.
Marketing SMS Text Messaging Preferences
From time to time, we offer an invitation for you to opt-in to receive text messages from us on your mobile device. If you have subscribed to our Consumer or wholesale Marketing SMS text messaging program, you can opt out of receiving promotional SMS text messages at any time. To unsubscribe from promotional and Marketing SMS texts from one of our Marketing programs, you can text the letters STOP in response to a text you receive from us from the Marketing program.
Clinical Research SMS Text Messaging Preferences
From time to time, we offer an invitation for you to opt-in to receive text messages from us on your mobile device. If you have subscribed to our Clinical Research SMS text messaging program, you can opt out of receiving Clinical Research SMS text messages at any time. To unsubscribe from SMS texts from Clinical Research, you can text the letters STOP in response to a text you receive from us from the Clinical Research program.
Please review our Mobile Terms for more information about SMS and text messages.
Please see the “Digital Advertising & Analytics” section above for choices concerning third-party interest-based advertising activities.
To learn more about our security program at Lean Factor and find security compliance artifacts, please reference our Security Status Page below:
Reporting Security Issues
If you believe you have discovered a vulnerability in an Lean Factor product or have a security incident to report, contact us at email@example.com. When researching a potential vulnerability in an Lean Factor product, please adhere to and remain cognizant of the following rules of the road:
- Do not exploit any Lean Factor product beyond what is necessary to provide Lean Factor with the steps to replicate the potential vulnerability. Practically, this means not compromising accounts, downloading data, or causing denial of service or destructive outcomes.
Once we have received a vulnerability report, Lean Factor takes a series of steps to address the issue:
- Lean Factor requests the reporter keep any communication regarding the vulnerability confidential.
- Lean Factor investigates and verifies the vulnerability using the reporter’s detailed instructions to replicate.
- Lean Factor addresses the vulnerability, which may include patching the requisite software or system, or using compensating controls to mitigate any harm.
- Lean Factor will endeavor to keep the reporter apprised of the outcome of their report and at that time, shall provide consent to the reporter’s publication of the vulnerability.
We greatly appreciate the efforts of security researchers and discoverers who share information on security issues with us, giving us a chance to improve our products and services, and better protect our customers. Thank you for working with us through the above process.
Product Review Guidelines
We value your feedback!
When writing your review, please consider the following guidelines:
- Focus on the product and your individual experience using it
- Provide details about why you liked or disliked a product
We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:
- Medical claims for supplements. These types of statements require express approval from the FDA.*
- Obscenities, discriminatory language, or other languages not suitable for a public forum
- Advertisements, “spam” content, or references to other products, offers, or websites
- Email addresses, URLs, phone numbers, physical addresses, or other forms of contact information
- Critical or spiteful comments on other reviews posted on the page or their authors
- In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery, or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.
Enjoy writing your review!
* The following are examples of medical claims:
- Reviews that mention a disease or condition Examples: arthritis, angina, cancer, chronic fatigue, insomnia, irritable bowel syndrome, pain, etc.
- Reviews that imply a disease or condition. Examples: joint problems, digestion trouble, blurry vision, etc.
- Reviews for products for adults that mention assisting a pet or child (anyone under 18). Example: adult glucosamine product assisting dog’s joints, child taking adult melatonin for sleep, etc.
- Reviews that mention taking more than the recommended dosage
- Reviews that mention replacing a prescription/OTC formula or taking a supplement along with a prescription/OTC formula