Accessibility Policy


Lean Factor is committed to promoting accessibility, diversity, and inclusion, and we strive to ensure our services are accessible to all people. These core values are fundamental to how we do business and come through in the barrier-free experiences we design for people. We believe all of our guests should be able to easily shop online, use our smartphone apps, and access all of our other websites and digital offerings. To achieve this, we have invested significant resources into our site to be available to people with disabilities. We truly believe that website accessibility efforts are vital and that all users deserve the right to independence, equality, and ease of use.

With this in mind, we are continuously taking steps to improve and meet online usability and design requirements recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.0 Level AA and requirements under the Twenty-First Century Communications and Video Accessibility Act 2010 and ensure compliance with the best practices and standards defined by Section 508 of the U.S. Rehabilitation Act.

Whether you’re using assistive technologies like a screen reader, a magnifier, voice recognition software, or switch technology, our mission is to make Lean Factor your preferred shopping destination in all channels by delivering outstanding value, continuous innovation, and pleasant experiences.

How do we accomplish our goals?
We set high standards for web accessibility and constantly strive to ensure we comply with all laws and guidelines. Our team consists of professionals dedicated to making all of our online experiences the best they can be. We collaborate with industry partners and vendors to identify areas that need improvement.

We continually seek to adjust and improve accessibility issues on our site, and we also commit to regularly scanning our site with an accessibility checker’s scanner.

We’re always learning. We consistently look for improvements in performance, speed, and accessibility.

Our website is monitored and tested periodically by internal and third-party accessibility consultants. These people help us identify usability issues and discover new solutions to improve the accessibility of our site further.

Software recommendations and settings
We follow W3C's globally recognized standards to provide content compatible with computer-based assistive technologies and browsers. We recommend using the most current versions of (or the version released just before) the manufacturer's assistive technology applications, along with current versions of browsers. We also recommend trying different browsers with assistive technology applications to determine which combination works best for you.

Accessibility on our site
Using accessibility's audit tool, has been scanned for compliance according to the Web Content Accessibility Guidelines (WCAG 2.1). Since performing the audit, Lean Factor continues to raise its accessibility standards and utilizes a web Accessibility App. This software allows users with disabilities to access Lean Factor’s website equally by using the Tab key on the keyboard.

Accessibly App accessibility statement
Lean Factor utilized Accessibly App, committed to making sites accessible for all, including people with disabilities. We are continuously improving the service we provide through our app to comply with increased accessibility standards, guidelines and to make the browsing experience better for everyone.

Conformance status
The app uses the Web Content Accessibility Guidelines (WCAG) defined requirements to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Accessibly App follows the best guidelines and is partially conformant with WCAG 2.0 level AA. The Accessibility App can be accessed with the Tab key on your keyboard or by clicking the icon in the lower left side of pages on our site.

Technical information
Accessibly App is an app supported in Shopify environments. The app relies on the following technologies:


Accessibly App features
When a site has Accessibly App installed, the website can be adjusted with keyboard navigation using the “tab” key (WCAG 2.1/2.1.1). Additionally, see the list of all provided Accessibly App features and tools for a better website experience:

Zoom | WCAG 2.1 / 1.4.4
This feature enables users to enhance the size of the text to up to three times the original text for better text readability.

Bigger cursor
It makes the cursor bigger and more prominent and increases the size for better site browsing.

Invert colors
Invert the colors of the website content. For those with decreased vision, the high contrast helps read the site better.

Tweak Contrast | WCAG 2.1 / 1.4.6
This feature lets users manually select from two options: to enhance the contrast of the website or to decrease the contrast.

Tweak Brightness | WCAG 2.1 / 1.4.6
This feature lets users update the brightness on the site. The content can either be made brighter or darker.

Grayscale | WCAG 2.1 / 1.4.6
Users can turn on grayscale, making the website content appear only in shades of gray. This benefits people with visual impairment.

Reading Line
Add a supportive reading line to the site.

Readable fonts
Convert the fonts available on-site to one of the most easily readable fonts: Helvetica.

Alt text and images
Ability to read alt text of images. As of now, our tool has added a feature where alt descriptions for images without them are generated using Google's Vision AI. This greatly helps people with visual impairment browse our site.

Tooltips | WCAG 2.1 / 2.5.3
Add labels to images that contain a written description of the image.

Highlight links
Highlight links to make them more prominent.

Hide images
Hide images on the site. This provides better site readability for people with visual impairment.

Read page
A feature that allows a voice to read the text on your site aloud to visitors.

Notes & feedback
We always try to update our services and operate in the best possible manner to benefit all of our clients and their site visitors. However, if you experience any issues with the Accessibly App provided service, please email We respond within three business days.

We cannot control or correct problems with third-party sites, but please let us know if you encounter difficulty with any sites we link to so we can pass the information along to the site owners. You may also want to address your concerns directly to these third parties.

Additional steps we’ve taken to improve accessibility
Here are some of the items we’ve addressed to make sure our sites and apps are as easy to use as possible for all guests:

Site Structure - We use appropriate headings, lists, paragraphs, and other formatting features on our site so that guests can easily use the site with assistive technology.

Text Equivalents - People who either can't see images or hear audio may need some form of text equivalent to interact with our sites. We’re working to ensure all of our images and multimedia are fully accessible through alternative text, captions, and transcripts.

Full Keyboard Access - Everything we build can be accessed using a keyboard.

Site Consistency - We’re consistent in the way we build our sites and apps so that once you understand how our menus and pages work, you can count on our sites to be consistent and function the same way every time you interact with them.

Our goal is to identify and rectify every accessibility barrier on our site. Although we strive to ensure all pages and content on our site is fully accessible, it is possible some website content has not yet been fully adjusted to adhere to the most strict accessibility standards. For this reason, we are here for you.

If you have any issues accessing content on our site or need assistance with any part of the website, please don’t hesitate to let us know. You are welcome to contact us during regular business hours, and we will be more than happy to help. Please see contact details below.

Contact us
Have questions, need assistance, or want to report an accessibility issue? Please contact Lean Factor Customer Support:

Phone: +1-800-818-7115

When you use our Site, Service, Service Providers, place an order, or contact us, you are acknowledging that you have read, understand, and agree to be bound by all of our Policies referenced and/or published on this site, collectively referred to as TOU, which includes our Legal Notice DisclaimerPrivacy PolicyContent PolicyInformation & Security PolicyGDPR StatementCalifornia Prop 65 NoticeAccessibility StatementBot & Crawler Access Terms of Use PolicyAdvertising & Analytics PolicyProduct Reviews PolicyMobile Terms of ServiceShipping PolicyReturn PolicyCookie PolicyData Collection opt-outDMCA Compliance Statement, and Terms of Use Policy. Any disagreements must be settled with binding arbitration.